Holly Dyal
Ocoee
Summary
Meticulous cake decorator specializing in custom designs and adherence to food safety standards. Recognized for exceptional problem-solving abilities and dedication to customer satisfaction, poised to apply these skills in diverse settings.
Overview
7
7
years of professional experience
Work History
Cake Decorator
Publix
Ocoee
10.2018 - Current
- Decorated cakes using various techniques and tools.
- Maintained cleanliness of work area and equipment.
- Collaborated with team members to fulfill customer orders efficiently.
- Followed recipes and guidelines for cake designs and flavors.
- Learned about different decorating styles and trends in baking.
- Organized supplies to ensure smooth workflow during peak hours.
- Provided friendly service to customers during cake pick-up times.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Assisted customers with planning cake vision, including color, theme and size.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Troubleshot any issues that arose during the cake decorating process.
- Assisted customers in selecting appropriate cake designs for their events.
Assistant Bakery Manager
Publix
Ocoee
06.2023 - 09.2025
- Assisted in managing daily bakery operations and staff scheduling.
- Trained new employees on bakery procedures and safety standards.
- Monitored product quality and ensured compliance with food safety regulations.
- Collaborated with the bakery manager on inventory management and ordering supplies.
- Maintained cleanliness and organization of the bakery area and equipment.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Coordinated with team members to maintain a productive work environment during peak hours.
- Assessed inventory levels and reordered pantry items to keep adequate stock on hand.
- Resolved customer complaints regarding product quality or service issues.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Helped with bakery accounting by entering invoices and administering payroll.
- Coordinated work of sales and processing employees, handling large quantity of orders per day.
- Ordered necessary supplies for production needs as needed.
- Implemented and executed merchandising programs to maintain and increase sales.
- Demonstrated product and layout execution to staff, following food safety standards and sanitation guidelines.
- Guided bakery staff by prioritizing tasks and offering constructive feedback, enabling consistent delivery of excellent customer service.
Education
High School Diploma -
Ocoee High School
Ocoee, FL05-2018
Skills
- Cake decorating
- Custom cake design
- Pastry techniques
- Food safety compliance
- Inventory management
- Customer relationship management
- Team collaboration
- Staff training and development
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Attention to detail
- Workflow organization
- Quality assurance
- Food handling safety
- Strong communication skills
Affiliations
- Active member in the music scene of Orlando for about two years now. I recently became a promotor for a music management company based out of Tampa. We are currently trying to expand to Orlando!
- Hiking/Being outdoors
- Travelling
References
References available upon request.
Timeline
Assistant Bakery Manager
Publix
06.2023 - 09.2025
Cake Decorator
Publix
10.2018 - Current
High School Diploma -
Ocoee High School