Holly Eggleston/Baker
Jackson,NJ
Summary
With a proven track record at Walt Disney World Resort, I excel in delivering exceptional customer service and managing high-volume dining with ease. My expertise includes cash handling and fostering guest engagement, significantly enhancing dining experiences. Skilled in resolving complaints and upselling, I consistently contribute to positive customer relationships and increased sales.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Server
Olive Garden Restaurant
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server
The Plumsted Grilll
12.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Walt Disney World Resort
01.1997 - 09.2020
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Associate of Arts - Hospitality
University of Florida
Gainesville, FLSkills
- Dedicated Work Ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
TIPS 360*
Timeline
Server
Olive Garden Restaurant
03.2024 - Current
Server
The Plumsted Grilll
12.2022 - Current
Server
Walt Disney World Resort
01.1997 - 09.2020
Associate of Arts - Hospitality
University of Florida
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