Holly Eldridge
Rensselaer,IN
Summary
Detail-oriented Human Resources Coordinator with proven strengths in onboarding processes, employee engagement initiatives, and compliance audits. Committed to enhancing workplace culture while ensuring adherence to HR policies and regulations.
Overview
20
20
years of professional experience
Work History
Human Resources Coordinator
Jasper County Government
Rensselaer, Indiana
06.2022 - Current
- Coordinated recruitment efforts to fill open positions within county departments.
- Managed employee onboarding processes to ensure seamless integration into the workforce.
- Maintained employee records and ensured accuracy of HR databases and files.
- Facilitated communication between employees and management regarding HR policies.
- Supported performance evaluation processes by organizing feedback sessions and documentation.
- Implemented employee engagement initiatives to enhance workplace culture and morale.
- Organized HR events and workshops to promote professional development opportunities.
- Updated employee records in HR database system.
- Handled confidential information with discretion and sensitivity.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Prepared documents for termination processes such as exit interviews and severance packages.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
- Advised managers on disciplinary actions when needed.
- Developed onboarding materials and presented orientation sessions for new hires.
- Conducted background checks for potential candidates.
- Initialized background checks for potential new hires.
- Maintained employee files in compliance with applicable legal requirements.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Provided guidance on policies and procedures to employees and managers.
- Coordinated benefits administration including health insurance, Perf, 457 retirement and supplemental policies.
- Assisted with compensation benchmarking and job classification reviews.
- Assisted in compliance audits, preparing necessary documentation and reports.
- Supported diversity and inclusion initiatives, promoting a respectful workplace culture.
- Facilitated employee relations by addressing inquiries and resolving workplace issues.
- Coordinated employee engagement activities to boost morale and productivity.
- Assisted in developing and implementing HR policies and procedures to ensure compliance with regulations.
- Coordinated payroll processing, working closely with finance to ensure accuracy.
- Facilitated internal communication regarding HR policies and updates.
- Coordinated responses to unemployment claims and participated in hearings as necessary.
- Handled employee discipline and termination to address policy infractions.
Hairstylist
A New Beginning
Rensselaer, Indiana
02.2018 - Current
- Consulted with clients to determine desired hairstyles and services.
- Performed haircuts, color treatments, and styling techniques for diverse clientele.
- Maintained a clean and organized workstation to promote safety and efficiency.
- Recommended hair care products based on individual client needs and preferences.
- Built strong relationships with clients to encourage repeat business and referrals.
- Greeted customers, answered phones and booked appointments.
- Educated clients on proper home hair care maintenance techniques.
- Applied highlights, lowlights or other coloring techniques.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Tracked inventory of supplies used for styling services.
Teller II
IFCU
Lafayette, Indiana
10.2017 - 09.2020
- Processed customer transactions accurately and efficiently at a financial institution.
- Assisted customers with account inquiries and provided information on services.
- Maintained cash drawer and balanced funds at the end of each shift.
- Promoted bank products and services to enhance customer relationships.
- Handled complex transactions, including wire transfers and loan payments.
- Adhered to security protocols to ensure a safe banking environment for customers.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Trained new tellers on operational procedures and customer service standards.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Explained account information to customers in detail as needed.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Followed up on requests from customers in a timely manner.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Directed specific questions to appropriate branch personnel.
- Identified transaction errors when debits and credits did not balance.
- Resolved problems or discrepancies concerning customers' accounts.
- Leveraged customer service and sales abilities to consistently meet performance goals.
Senior District Manager
Regis Corporation
Minneapolis, Minnesota
05.2005 - 09.2017
- Directed district operations to enhance team performance and customer satisfaction.
- Collaborated with regional leaders to implement strategic initiatives and best practices.
- Managed inventory levels to ensure product availability across multiple locations.
- Trained and mentored district staff on operational procedures and company policies.
- Analyzed market trends to identify growth opportunities and adjust strategies accordingly.
- Facilitated communication between departments to streamline workflows and improve efficiency.
- Conducted regular performance reviews to assess employee development and needs.
- Oversaw compliance with safety regulations and company standards in all locations.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Ensured inventory accuracy through regular cycle counts and physical inventories.
- Set performance metrics and goals for customer service, customer retention, and P&L.
- Monitored customer service levels in each store and developed initiatives to improve satisfaction ratings.
- Created a plan to optimize the use of resources across all stores within the district.
- Performed regular inspections of facilities within the district to ensure safety standards were met.
- Recruited qualified candidates for open positions within the district by conducting interviews or utilizing external resources.
- Evaluated employee performance against established goals and provided feedback as needed.
- Resolved customer complaints quickly by listening carefully and providing solutions when appropriate.
- Provided leadership, mentoring, coaching, and training for store managers and their teams.
- Conducted operational audits in stores to ensure compliance with company policies and procedures.
- Developed and implemented district-wide strategies to increase sales and profitability.
- Analyzed financial data and performance metrics to identify opportunities for improvement.
- Managed budgets for each store within the district while ensuring cost controls were in place.
- Oversaw payroll processing for all employees in the district including tracking attendance records.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Mentored team members by demonstrating best practices for sales and customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
Certificate - Hair, Skin And Nails
Rudea's School of Beauty Culture
Fort Wayne, IN07-2004
Associate of Science - Banking And Finance
Vincennes University
Vincennes, Indiana, IN05-1986
High School Diploma -
Rensselaer Central School Corporation
Rensselaer, IN05-1984
Skills
- Onboarding processes
- Employee engagement
- Compliance audits
- Payroll administration
- Human resources management
- Employee relations
- Performance evaluation
- Policy development
- Effective communication
- Team building
- Conflict resolution
- Attention to detail
References
References available upon request.
Timeline
Human Resources Coordinator
Jasper County Government
06.2022 - Current
Hairstylist
A New Beginning
02.2018 - Current
Teller II
IFCU
10.2017 - 09.2020
Senior District Manager
Regis Corporation
05.2005 - 09.2017
Certificate - Hair, Skin And Nails
Rudea's School of Beauty Culture
Associate of Science - Banking And Finance
Vincennes University
High School Diploma -
Rensselaer Central School Corporation