HOLLY ELIA
Canandaigua,NY
Summary
Skilled healthcare professional with focus on accurate documentation and patient care. Proficient in medical terminology, electronic health records, and supporting clinical staff. Strong collaborator who adapts to changing needs and ensures reliable results. Known for attention to detail, effective communication, and commitment to excellence in clinical settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Scribe and Receptionist
Lakeside ENT & Allergy
09.2022 - Current
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Maintain comprehensive understanding of medical terminology and clinical workflows.
- Handled insurance verifications and pre-authorizations to streamline billing processes.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Performed various administrative tasks by filing, copying and faxing documents.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
Receptionist
Phelps Veterinarian Hospital
03.2018 - Current
- Answering phone calls and scheduling appointments, taking messages for doctors, filling medications, and answering clients questions.
- Inputting information into a computer system including confidential patient information and medical terminology.
- Liaison between the veterinarians and clients.
- Handle payments and make bank deposits.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- File and maintain records.
- Schedule appointments and maintain and update appointment calendars.
Nanny
Private Nanny
09.2012 - 07.2020
- Regulate children's rest periods and nap schedules.
- Meet regularly with parents to discuss children's activities and development.
- Help prepare and serve nutritionally balanced meals and snacks for children.
- Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects.
- Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates.
- Observe children's behavior for irregularities, take temperature, transport children to doctor, or administer medications, as directed, to maintain children's health.
- Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills.
- Supervise and assist with homework.
- Assign appropriate chores and praise targeted behaviors to encourage development of self-control, self-confidence, and responsibility.
- Perform housekeeping and cleaning duties related to children's care.
- Transport children to schools, social outings, and medical appointments.
- Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior.
- Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children.
- Remove hazards and develop appropriate boundaries and rules to create a safe environment for children.
Education
High School Diploma -
CALVARY CHAPEL ACADEMY
14424, NY06.2004
Skills
- Continuous learning mindset
- Strong communication skills
- Documentation skills
- Professionalism and ethics
- Problem-solving
- Administrative skills
- Self motivation
Certification
- Esthetician
- Dog Groomer
Timeline
Medical Scribe and Receptionist
Lakeside ENT & Allergy
09.2022 - Current
Receptionist
Phelps Veterinarian Hospital
03.2018 - Current
Nanny
Private Nanny
09.2012 - 07.2020
High School Diploma -
CALVARY CHAPEL ACADEMY
Personal Information
Title: Medical scribe and Receptionist