Overview
Work History
Education
Skills
Affiliations
Work Availability
Work Preference
Accomplishments
Software
Certification
Timeline
Hi, I’m

Holly Ellard Cont

Pittsboro,MS
Holly Ellard Cont

Overview

20
years of professional experience

Work History

Ultimate Medical Academy
Pittsboro, MS

Student
05.2023 - 03.2024

Job overview

  • Remained self-directed, motivated, and accountable for personal actions
  • Executed strategic time management strategies, systematically completing coursework in advance, resulting in enhanced productivity and setting a high standard for academic excellence.
  • Navigated new technology, utilized available resources, and set realistic expectations.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Learned and adapted quickly to new technology and software applications.
  • Skilled at working independently and collaboratively in a team environment.

Randstad | British Petroleum
Pittsboro, MS

Benefits Analyst / Customer Service
09.2022 - 03.2023

Job overview

  • Enrolled client in medical, dental, vision benefits and carve-out plans
  • Updated employee benefits account, added dependents, benefits confirmations, and manual eligibly updates
  • Analyzed and interpreted data to make recommendations for improvements in benefit plans and programs
  • Conducted regular audits of benefits enrollment data to ensure compliance with regulatory requirements
  • Assisted with troubleshooting, handled inbound and outbound calls, and documented interactions.
  • Delivered targeted advise on issues such as applicable employment regulations, compensation strategies, and internal systems to help companies update antiquated or ineffective approaches.
  • Organized positions by factors such as salary and status to develop effective categories and operational strategies.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.

ADT Security Services
Pittsboro, MS

Customer Service
03.2021 - 03.2022

Job overview

  • Answered Incoming calls for customer technical support using Chudly, MMB, and Avaya
  • Provided exceptional customer service and resolved issues in a timely manner to ensure customer satisfaction
  • Assisted customer with technical issues and provided troubleshooting over the phone
  • Collaborated with team members to develop and deliver customer care training programs.

Randstad | Whirlpool
Pittsboro, MS

Customer Service
05.2019 - 03.2020

Job overview

  • Remote
  • Provided excellent customer service by understanding customer needs and resolving their inquiries
  • Answered inbound calls for customer service and assisted with troubleshooting
  • Ensured accurate and timely call documentation, used Gensys and E-CRM
  • Followed company procedures and handled confidential information.

North Mississippi Regional Center
Oxford, MS

Administrative Assistant
01.2004 - 03.2019

Job overview

  • Performed a variety of administrative and clerical tasks to help keep the office organized
  • Provided support in organizing and coordinating special events and programs
  • Assisted in preparing and maintaining school budget, tracking expenditures, and analyzing financial data
  • Maintained confidentiality and security of school records and documents.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed department budgets and generated financial reports for management review.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed filing system, entered data and completed other clerical tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

Ultimate Medical Academy

Diploma from Medical Billing and Coding
2024

University Overview

Skills

  • HIPAA Essentials for Healthcare Professionals Certificate
  • Communication and customer service skills necessary to effectively deal with patients and healthcare providers
  • Pay close attention to detail for accurate and compliant documentation
  • Critical thinking skills necessary to interpret and apply information and resolve problems
  • Call Center Software – Gensys
  • Internet-Based Technologies Application –Electronic Customer Relationship Management (E-CRM)
  • Communication Platforms – Zoom, Google Meet, MS Teams, Avaya, Chudly, MMB
  • Microsoft Office Applications – Word, Excel, PowerPoint
  • Type 56 WPM with 10-key data entry skills
  • Medical Billing
  • Accounts Receivable
  • Collections
  • Co-Pay
  • Deductibles
  • Co-Insurance
  • EOBs
  • Insurance Verification Insurance Claim Processing
  • CMS 1500
  • CMS 1450 (UB-04)
  • Front Office Operations
  • Medical Office Procedures Scheduling
  • Medical Terminology
  • Anatomy & Physiology
  • HIPAA Compliance
  • Medical Co/ding (ICD-10-CM
  • HCPCS
  • CPT)
  • Appointment Setting
  • Document Scanning
  • Telephone Etiquette
  • Conflict Management
  • Social Media Platforms
  • Attention to Detail
  • Microsoft Proficiency
  • Verbal and Written Communication
  • Time Management
  • ICD-10 (International Classification of Disease Systems)
  • Application and Software Proficiency
  • Task Initiative
  • Phone Inquiries
  • Google Slides
  • Clerical Support
  • Call Response and Transfer
  • Document and File Management
  • Microsoft Office Suite
  • Performance Improvement
  • Positive Reinforcement Strategies
  • Anatomy and Physiology
  • Data Entry
  • Reviewing Patient Information
  • Patient Data Compilation
  • Data Verification
  • Coverage Determination
  • Records Management
  • Data Security Procedures
  • Operational Requirements
  • Emergency Room Services
  • Diagnostic Codes
  • CPT Code Modifiers
  • Patient Health Information Access
  • Electronic Health Record Applications
  • Medical Claims Coding
  • Medical Records Security
  • ICD-10 Requirements
  • Patient Rights
  • Medical Information Computerization
  • Demographics Information
  • Coding Error Resolution
  • Code Assignment Research
  • QMSoftware Receivables Management
  • Protected Health Information
  • Accounts Payable and Accounts Receivable
  • Medical Transcription
  • Record Assessments
  • Customer Experience
  • Documentation Oversight
  • EMR Systems
  • Document Management
  • Speech Recognition Software
  • Inpatient Coding
  • Insurance Claims Analysis
  • Electronic Filing System Organization
  • Compliance Requirements
  • Process Forms
  • Computerized Indexing Systems
  • Medical Billing and Collections
  • Complex Problem-Solving
  • Pharmaceutical Codes
  • Records Scanning
  • Medical Billing Code Accuracy
  • Computerized Maintenance Management Systems
  • Patient Admission Documents Processing
  • Active Learning
  • Discharge Documentation

Affiliations

Affiliations
Customer service-oriented professional backed by administrative experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.
Availability
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Work Preference

Important To Me

Company CultureCareer advancementWork from home optionHealthcare benefitsPersonal development programsFlexible work hours

Accomplishments

Accomplishments
  • Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
  • Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
  • Updated and maintained company database to reflect current and accurate client records for more than twenty accounts.
  • Inventory Management - Managed inventory and office budgeting for supplies for busy office.
  • Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
  • Data Entry - Reviewed and updated client correspondence files and scheduling database.
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Scheduling - Organized technician schedule for customer jobs.

Software

Microsoft 365

GENSEYS

ECRM

EHR

EPIC

MISSISSIPPI STUDENT INFORMTION SYSTEMS

INOW

PEOPLE SOFT

SALES FORCE

QUICK BOOKS

DATA ENTRY

TYPING

KNOWLEDGE BASE MANAGEMENT

Certification

  • Certified HIPAA Compliance
  • Medical Coder in Training -actively seeking Medical Coding Certification will obtain certification with a 12 month time frame from time of employment.

Timeline

Student
Ultimate Medical Academy
05.2023 - 03.2024
Benefits Analyst / Customer Service
Randstad | British Petroleum
09.2022 - 03.2023
Customer Service
ADT Security Services
03.2021 - 03.2022
Customer Service
Randstad | Whirlpool
05.2019 - 03.2020
Administrative Assistant
North Mississippi Regional Center
01.2004 - 03.2019
Ultimate Medical Academy
Diploma from Medical Billing and Coding

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Holly Ellard Cont