Holly Ellison
Coloma,MI
Summary
Dedicated professional with experience at Lakeland Regional Health, excelling in patient care coordination and meticulous record management. Proven ability to enhance service delivery through effective communication and teamwork. Skilled in maintaining confidentiality and adhering to HIPAA guidelines, while demonstrating strong organizational skills and a commitment to customer satisfaction.
Experienced with efficient route management and timely mail distribution. Utilizes problem-solving skills to navigate and adapt to changing delivery conditions. Track record of maintaining high levels of customer satisfaction through reliable and consistent service.
Overview
26
26
years of professional experience
Work History
Rural Carrier
United States Post Office
03.2003 - Current
- Sorted and delivered mail efficiently within designated routes.
- Learned operational procedures for accurate mail handling and delivery.
- Assisted in maintaining organized postal inventory and supplies.
- Adapted to varying weather conditions while performing outdoor tasks.
- Provided exceptional customer service during mail delivery interactions.
- Collaborated with team members to ensure timely mail distribution.
- Followed safety protocols to maintain a secure working environment.
- Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Utilized GPS technology for optimal route navigation and efficiency.
Unit Clerk/Nurse Assistant
Lakeland Regional Health
09.1999 - 04.2003
- Managed patient records and scheduling, ensuring timely access to services.
- Coordinated communication between healthcare providers and patients to enhance care delivery.
- Processed medical documentation with attention to detail, maintaining accuracy in data entry.
- Assisted in onboarding new clerical staff, sharing best practices for efficiency and productivity.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Charted vital signs and added telemetry strips to charts.
- Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Received and routed laboratory results to correct clinical staff members.
Education
Lake Michigan College
Benton Harbor, MIForensic Science
Arizona State University
Tempe, AZSkills
- Safe driving
- Professional relationships
- Package handling
- Efficient delivery
- Written and verbal communication
- Customer engagement
- Postal regulations
- Route planning
- Relationships and rapport
- Incident reporting
- Undeliverable mail handling
- Weather preparedness
- Mail delivery
- Load balancing
- Mail collection
- Residential customers
- Effective customer communication
- Address deciphering
- Dependability
- Vehicle inspection
- Hand-eye coordination
- Prioritization
- Address verification
- Delivery procedures
- Sorting mail
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Punctuality
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Team collaboration
- Safety awareness
- Physical strength
- GPS use
- Route navigation
- Mail-sorting and delivery sequence
- Logbook maintenance
- Professionalism
- Vehicle operation
- Professional demeanor
- First Aid/CPR
- Postage calculation
- Deliver mail
- Mileage documentation
Serve customers
Timeline
Rural Carrier
United States Post Office
03.2003 - Current
Unit Clerk/Nurse Assistant
Lakeland Regional Health
09.1999 - 04.2003
Lake Michigan College
Forensic Science
Arizona State University
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