Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Assessments
Timeline
Generic

Holly Elwood

Newport,VT

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Mortgage Production Supervisor

NorthCountry Federal Credit Union
09.2020 - Current
  • Managed pipeline priorities effectively by assigning tasks based on urgency levels
  • Developed and maintained relationships with real estate agents, title companies, appraisers, and other industry professionals
  • Worked closely with underwriters to address any conditions or additional information required for approval or denial decisions
  • Performed risk assessments on loans based on creditworthiness analysis using credit reports and financial statements
  • Maintained up-to-date knowledge of mortgage lending guidelines set by regulatory authorities such as Fannie Mae, Freddie Mac, FHA, VA etc
  • Provided ongoing coaching and performance feedback to the sales team members, resulting in improved productivity levels across the board
  • Collaborated with marketing department on creating promotional materials such as brochures, flyers, online advertisements etc
  • That effectively showcased mortgage products/services
  • Maintained up-to-date knowledge of industry regulations including RESPA (Real Estate Settlement Procedures Act), TILA (Truth In Lending Act), FHA guidelines etc.

Residential Mortgage Specialist

Vermont State Employees Credit Union
10.2019 - 09.2020
  • As a Residential Mortgage Specialist I provided a specialized service tailored to mortgage refinancing
  • Executed origination, processing, underwriting and coordinated closings for each application
  • Educated borrowers on various mortgage products, rates, terms, and repayment options to help them make informed decisions
  • Conducted thorough analysis of applicants' financial status including income verification, employment history review, and debt-to-income ratio calculation
  • Ensured timely communication with borrowers regarding loan status updates or additional documentation requirements

Underwriting Assistant

New England Excess Exchange
05.2019 - 10.2019
  • Assisting insurance underwriters quoting, binding, and issuing insurance policies for the greater New England area
  • Daily responsibilities include managing task que, following up with insurance agents for new and renewing commercial and personal liability policies, issuing cover letters, binders, and policies to agents and clients in a timely manner
  • Assisting upper management with training and trouble shooting for a new software integration, along with team learning and buildings practices

Office Manager/Dispatcher

McDevitt's Towing
12.2016 - 03.2018
  • Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
  • Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
  • Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
  • Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
  • Conducted regular performance evaluations of drivers based on key metrics such as on-time delivery rates, customer satisfaction scores, and adherence to company policies
  • Assisted in training new dispatchers on standard operating procedures (SOPs) for effective coordination of logistics operations

Home Equity Underwriter

JPMorgan Chase
09.2011 - 12.2016
  • Evaluated mortgage applications to determine borrower eligibility and creditworthiness for residential loans
  • Utilized underwriting guidelines and loan policies to assess risk and make informed lending decisions
  • Analyzed and verified applicant financial documents, including income statements, tax returns, and credit reports
  • Communicated lending decisions clearly and professionally to applicants and loan originators
  • Provided guidance to loan processors in addressing conditions and documentation requirements
  • Reviewed and assessed property appraisals to determine accurate property valuations

Education

Some College - Businesses Administration with Accounting

Alverno College
S Milwaukee, WI
04.2014

Skills

  • Data Entry
  • CSR
  • Customer Care
  • Customer Support
  • Call Center
  • Scheduling
  • Billing
  • Accounts Payable
  • Credit Union
  • Mortgage Loan
  • Underwriting
  • Banking
  • Loan Origination
  • Loan Officer Experience
  • Credit analysis
  • Loan processing
  • Office manager experience
  • Fair Housing regulations
  • Management
  • Marketing
  • Leadership
  • Business development
  • Training and mentoring
  • Production Management
  • Continuous Improvement
  • Quality Control

Personal Information

Work Permit: Authorized to work in the US for any employer

Certification

  • Driver's License
  • Certified Notary Public
  • Certified Mortgage Underwriter, 11/23 to 11/24

Assessments

  • Work style: Reliability, Proficient, 03/22
  • Supervisory skills: Motivating & assessing employees, Proficient, 03/22
  • Retail customer service, Proficient, 08/22

Timeline

Mortgage Production Supervisor

NorthCountry Federal Credit Union
09.2020 - Current

Residential Mortgage Specialist

Vermont State Employees Credit Union
10.2019 - 09.2020

Underwriting Assistant

New England Excess Exchange
05.2019 - 10.2019

Office Manager/Dispatcher

McDevitt's Towing
12.2016 - 03.2018

Home Equity Underwriter

JPMorgan Chase
09.2011 - 12.2016

Some College - Businesses Administration with Accounting

Alverno College

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Holly Elwood