Holly Favazza
Ocala
Summary
Customer service professional, with over 25 years of experience in high-volume, fast-paced environments, including hospital-based service settings.
Highly skilled in phone and in-person communication, accurate data entry and managing multiple competing priorities.
Known for being friendly, courteous, dependable and reliable.
Able to maintain professionalism and the ability to make people feel welcomed, supported, and confident in their care experience.
Overview
12
12
years of professional experience
2006
2006
years of post-secondary education
Work History
Customer Service/Barista/Cashier Team Leader
Chelsea Coffee Company
Ocala
12.2013 - Current
- Provided front-line customer service in a fast-paced environment, assisting customers in person and by phone, with orders, questions and special requests.
- Accurately enter orders into point-of-sale systems, processed payments and balance transactions.
- Managed multiple customers simultaneously, while maintaining attention to detail and professionalism.
- Resolved customer concerns and ensured a positive experience in every interaction.
- Maintained an organized, clean and efficient work area, to support smooth daily operations.
- Build rapport with regular customers, providing a welcoming and supportive experience.
Customer Service/Coffee Shop/Hospital Cafe'
Advent Health/PERKS COFFEE SHOP
Ocala
01.2020 - 03.2023
- Independently managed daily operations in a high-volume Coffee Shop, located inside a Hospital
- Served patients, visitors and Hospital staff in a healthcare environment requiring professionalism, discretion, and efficiency
- Handled in-person and phone-based customer requests, accurately entering orders and processing payments
- Prioritized multiple requests at once while maintaining accuracy and timely service
- Followed established procedures and standards similar to those used in healthcare settings
- Maintained inventory, cleanliness, and readiness for continuous patient and staff flow.
Education
G.E.D. (General Education Diploma)
Danvers, MASkills
- Patient & customer transactions
- Phone and in-person communication
- Data entry & POS systems
- Cash handling & transaction accuracy
- Multitasking in high-volume environments
- Customer service & problem resolution
- Professional communication
- Time management & organization
- Working independently and on a team
- Maintaining privacy and confidentiality
Timeline
Customer Service/Coffee Shop/Hospital Cafe'
Advent Health/PERKS COFFEE SHOP
01.2020 - 03.2023
Customer Service/Barista/Cashier Team Leader
Chelsea Coffee Company
12.2013 - Current
G.E.D. (General Education Diploma)