Holly Fernandez
Copperas Cove,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Administrative Assistant II
Texas Department Of Criminal Justice
04.2023 - Current
- Received and sorted incoming documents to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Assisted development and implementation of new administrative procedures.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created and maintained databases to track and record offender data.
- Answered multi-line phone system, routing calls, delivering messages to staff and visitors.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Texas Health Advisor
Texas Department Of Health And Human Services
05.2022 - 09.2022
- Helped members navigate enrollment process and choose appropriate options.
- Assisted individuals, families with acquiring state benefits such as SNAP..
- Provided emotional support during end-of-life care planning discussions, helping families navigate difficult decisions.
- Resolved problems related to benefits, eligibility and claims.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Built and maintained relationships with clients to provide ongoing support.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Streamlined benefits administration processes for improved efficiency and reduced errors.
- Complied with data entry quotients to support time-sensitive project input milestones.
- Generated reports covering details about data, system operation, and error monitoring.
- Retrieved information and performed data entry using appropriate computer programs.
Nurse Assistant
Copperas Cove Independent School District
08.2021 - 03.2022
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Analyzed and evaluated success of care plans, interventions and treatments.
- Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
- Assisted in wound care management, following established procedures to minimize risk of infection and promote proper healing.
Salon Assistant
Regis Corp
09.2011 - 02.2018
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Performed light administrative duties such as answering phones, filing client records, and managing incoming emails when necessary.
- Assisted in the training of new hires, sharing expertise and helping them adapt quickly to salon procedures and expectations.
- Increased client retention with effective communication skills and timely appointment scheduling.
- Kept accurate records of all transactions, ensuring proper accounting procedures were followed at the end of each day.
- Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
- Streamlined appointment bookings using computerized systems, reducing errors and enhancing overall productivity within the salon setting.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
Education
Associate of Arts - General Studies
Central Texas College
Killeen, TXCertified Clinical Medical Assistant - Healthcare
Cybertex Institute of Technology
Austin, TX08.2020
Skills
- Database Management
- Office Administration
- Document Control
- Clerical Support
- Bookkeeping
- Letter Preparation
- Data Entry
- Scheduling
- Mail Handling
- Data Collection
Timeline
Administrative Assistant II
Texas Department Of Criminal Justice
04.2023 - Current
Texas Health Advisor
Texas Department Of Health And Human Services
05.2022 - 09.2022
Nurse Assistant
Copperas Cove Independent School District
08.2021 - 03.2022
Salon Assistant
Regis Corp
09.2011 - 02.2018
Associate of Arts - General Studies
Central Texas College
Certified Clinical Medical Assistant - Healthcare
Cybertex Institute of Technology
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