Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Flores

Houston,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Onsite Property Manager

Graham Investments
03.2020 - Current
  • Communicated effectively with owners, residents, and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state and federal regulations.
  • Provide excellent customer service to all tenants and Uhaul customers.
  • Negotiate units when needed and overcome any objetions.
  • Maintain a safe, secure and clean environment for all customers.

Brazilian Jiu Jitsu Instructor

Renzo Gracie
06.2019 - 03.2022
  • Coached new students by breaking down techniques into simple moves.
  • Instructed on proper breathing techniques, stances, and forms.
  • Taught both core principles and fighting techniques to students of all levels.
  • Promoted positive and inclusive environment by demonstrating discipline and respect to support students.

Customer Service Representative

Uhaul Moving And Storage
06.2018 - 01.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provide an excellent customer service experience by reviewing reservations; complete meaningful assurance(i.e. confirm phone number(s) driver license) capture pictures of truck rentals
  • Assist with trailer rentals ensuring proper hook-up as well as uploading pictures to contract.

Telecommunications Operator

Fort Bend County Sheriff's Office
01.2017 - 11.2018
  • Connected callers with appropriate professional, department, or business.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Receive emergency calls by telephone, radio system and computer-aided dispatch system
  • Question callers to obtain information needed to determine an appropriate course of action
  • create and maintain logs of all calls, receive and prepare reports as necessary
  • Assist in training of new dispatches
  • Responsible for determining nature of calls received.
  • Direct the appropriate type and number of emergency situations and give first aid instructions if necessary

Head Administrative Assistant

Fort Bend County Sheriff's Office - CID
06.2015 - 01.2017
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed all employees timesheets adjusted hours as needed.

Telecommunications Operator

Katy ISD
01.2008 - 06.2015
  • Connected callers with appropriate professional, department, or business.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Maintain all alarms for the school district.

Education

High School Diploma -

Royal High School
Pattison, TX
05.2004

Skills

  • Effective Owner Communication
  • Mobile Device Operation
  • Tenant and Owner Liaising
  • Microsoft Office
  • Monthly Fee and Payment Collection
  • Property Showing
  • Increasing Occupancy
  • Rent Collection
  • Contract Drafting
  • Rental Pricing Strategies
  • Property Walks

Timeline

Onsite Property Manager

Graham Investments
03.2020 - Current

Brazilian Jiu Jitsu Instructor

Renzo Gracie
06.2019 - 03.2022

Customer Service Representative

Uhaul Moving And Storage
06.2018 - 01.2019

Telecommunications Operator

Fort Bend County Sheriff's Office
01.2017 - 11.2018

Head Administrative Assistant

Fort Bend County Sheriff's Office - CID
06.2015 - 01.2017

Telecommunications Operator

Katy ISD
01.2008 - 06.2015

High School Diploma -

Royal High School

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Holly Flores