Summary
Overview
Work History
Education
Skills
Timeline
Generic

HOLLY FOLEY

West Carrollton

Summary

Dedicated and results-driven customer service professional with 28 years of experience in insurance, client support, and administrative operations. Proven track record of achieving exceptional customer satisfaction through strong problem-solving skills and effective collaboration across teams to enhance processes and drive operational efficiency. Recognized as a reliable team player and mentor, consistently serving as a subject matter resource committed to delivering high-quality service. Passionate about leveraging extensive expertise to foster positive client relationships and contribute to organizational success.

Overview

31
31
years of professional experience

Work History

Senior Customer Care Representative

Farmers Insurance
01.2005 - Current
  • Process Property & Casualty insurance policies with accuracy and compliance.
  • Cross-train peers on manual risk calculation and policy review procedures.
  • Partner with cross-functional teams to identify and implement process improvements.
  • Serve as a stakeholder on departmental projects impacting workflow and customer experience.

Customer Service Consultant

MetLife Auto & Home Insurance
01.1997 - 01.2005
  • Resolved customer inquiries by identifying needs and delivering tailored solutions.
  • Selected as a job coach for multiple new-hire training classes.
  • Acted as a resource for peers, assisting with call de-escalation and complex issues.
  • Achieved top performance status in 2004.
  • Provided customer service support for top-producing MetLife agents.
  • Member of the “Best of the Best” customer service team.

Receptionist

Environmental Incorporated
01.1996 - 01.1997
  • Managed incoming calls and coordinated customer appointments.
  • Prepared and maintained office document templates.
  • Updated and organized spreadsheets and filing systems.

Receptionist / Label Coordinator

Karolton Envelope
01.1995 - 01.1996
  • Handled incoming calls and welcomed on-site customers.
  • Created shipping labels for all outgoing factory orders.
  • Maintained label inventory and placed supply orders as needed.

Education

High School Diploma - Data Processing Program

Miami Valley Career Technology Center
01.1995

undefined

Valley View High School
01.1993

Skills

  • Exceptional communication
  • Coaching and mentoring
  • Multitasking and organization
  • Adaptability and flexibility
  • Teamwork and collaboration

Timeline

Senior Customer Care Representative

Farmers Insurance
01.2005 - Current

Customer Service Consultant

MetLife Auto & Home Insurance
01.1997 - 01.2005

Receptionist

Environmental Incorporated
01.1996 - 01.1997

Receptionist / Label Coordinator

Karolton Envelope
01.1995 - 01.1996

undefined

Valley View High School

High School Diploma - Data Processing Program

Miami Valley Career Technology Center