Summary
Overview
Work History
Education
Skills
Certification
Timeline

HOLLY FORQUER

Maidsville,WV

Summary

Experienced in effectively handling customer interactions and resolving issues promptly. Utilizes strong communication skills and empathy to build lasting relationships. Proven track record of maintaining high levels of customer satisfaction and fostering loyalty. Organized and dependable candidate adept at managing multiple priorities with a positive attitude. Demonstrates a willingness to take on added responsibilities to achieve team goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Hot Prep Cook

Texas Roadhouse
09.2023 - Current
  • Enhanced food quality by following precise recipes and utilizing proper cooking techniques.
  • Maintained proper food storage practices, including appropriate temperature control and rotation to maximize freshness and minimize waste.
  • Supported front-of-house staff by promptly addressing any concerns or special requests related to meal preparation or dietary restrictions.
  • Assisted in menu development, contributing creative ideas for new dishes that aligned with restaurant themes and flavors.
  • Reduced food waste by implementing efficient portion control and inventory management practices.
  • Streamlined kitchen processes by effectively prioritizing tasks and delegating responsibilities among staff members.
  • Utilized proper knife skills for efficient chopping, slicing, dicing, mincing of ingredients according to recipe specifications.
  • Balanced multiple tasks simultaneously while maintaining high-quality standards under pressure during busy service periods.
  • Demonstrated flexibility in adapting to changes in menu items or preparation techniques, ensuring a seamless dining experience for guests.
  • Collaborated with kitchen team to maintain a clean, organized workspace, ensuring consistency in food preparation.
  • Expedited meal preparation for streamlined service and improved customer satisfaction.
  • Maintained compliance with health regulations through diligent cleaning, sanitization, and adherence to safety protocols.
  • Prepared visually appealing dishes with attention to detail and presentation standards for increased customer satisfaction.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Trained and assisted new kitchen staff members.
  • Maintained food safety and sanitation standards.

Laborer

Forquer Contracting
07.2012 - 09.2018
  • Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
  • Strengthened customer relationships with prompt and professional service.
  • Packaged and safely loaded parts and materials to prevent damage during transportation.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Inspected vehicles' condition, supplies and equipment before and after trips.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
  • Disposed of waste and gathered individual trash bags to place in receptacles.
  • Stocked, sanitized, cleaned and inspected restrooms.
  • Read and followed company, customer and safety rules, policies and procedures.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Sanitized frequented areas and equipment using approved supplies.
  • Replenished supply of hand soap, paper towels and other consumables.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Performed daily dusting, leather and wood surface polishing and wall washing.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.

Education

High School Diploma -

Clay-Battelle Highschool, Blacksville
07-2012

Skills

  • Cleanliness and organization
  • Food preparation
  • Knife skills
  • Grilling techniques
  • Food safety practices
  • Willingness to learn
  • Quick-learning
  • Teamwork and collaboration
  • Customer service
  • Cleaning and organization
  • Heavy lifting
  • Cleaning and sanitizing

Certification

  • Food Handlers Card, State Food Safety -Issued: 05/03/25; 3 years valid


Timeline

Hot Prep Cook - Texas Roadhouse
09.2023 - Current
Laborer - Forquer Contracting
07.2012 - 09.2018
Clay-Battelle Highschool - High School Diploma,
HOLLY FORQUER