Holly Forsman
Cameron,North Carolina
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Enthusiastic Educational Aide, experienced in providing staff support in educational or childcare environments. Worked with children individually and in small groups while providing basic reading, writing and math instruction and other education-related activities as assigned.
Overview
13
13
years of professional experience
Work History
Training Aide
Mildred B Poole Elementary School
02.2024 - Current
- Communicated openly with all levels of staff for maximum transparency and approachability
- Assisted staff with resources and paperwork to complete assignments
- Taught lessons to classes in various subjects
- Handled instructional, assignment and testing needs to maintain course progress
- Guided teaching assistants in lesson planning and classroom management activities
- Adapted classroom materials and activities to accommodate individual learning needs
Customer Service Representative
SimplrFlex
12.2021 - 02.2024
- Enhanced customer satisfaction with fast, knowledgeable service
- Handled customer inquiries, payments and service requests
- Met personal, team and company goals in customer service environment
- Managed customer calls efficiently in fast-paced call center environment
- Collaborated across departments to resolve customer-related issues
Transcriptionist
Rev
05.2021 - 10.2022
- Identified dictation inconsistencies, discrepancies and inaccuracies and flagged for review
- Listened to, interpreted and transcribed recorded dictation into memos, letters and other business documents
- Operated designated word processing, dictation and transcribing equipment to complete assignments
Customer Service Representative
ModSquad
02.2015 - 06.2019
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
Daycare Teacher
Little Heros Daycare
02.2012 - 02.2013
- Kept parents informed of child's progress with detailed notes
- Adhered to state and federal standards governing daycare environment and curriculum
- Developed emergency response plans and posted necessary safety and evacuation information
- Encouraged children to navigate challenges independently and develop confidence and early learning abilities
Education
Associate in Science (A.S.) - Nursing
Fayetteville Technicial Community College
Fayetteville, NC02.2027
Certification - Veterianarian Technician
Ashworth College
07.2011
High School -
Santa Fe High School
Santa Fe, Texas06.2009
Skills
- Activity Planning
- Classroom Management
- Time Management
- Critical Thinking
- Positive Reinforcement
- Classroom Organization
- Organizational Skills
- Reliability
- Classroom organization
- Emotional support
- Calm and patient demeanor
Timeline
Training Aide
Mildred B Poole Elementary School
02.2024 - Current
Customer Service Representative
SimplrFlex
12.2021 - 02.2024
Transcriptionist
Rev
05.2021 - 10.2022
Customer Service Representative
ModSquad
02.2015 - 06.2019
Daycare Teacher
Little Heros Daycare
02.2012 - 02.2013
Certification - Veterianarian Technician
Ashworth College
High School -
Santa Fe High School
Associate in Science (A.S.) - Nursing
Fayetteville Technicial Community College
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