HOLLY FREY
Gettysburg,PA
Summary
MANAGER, CUSTOMER SERVICE, SALES Accomplished sales manager seeking to gain experience and leverage background in a position that can use my experience and knowledge to better their company. Practical, detail oriented and thorough with a highly developed work ethic. One who takes commitments and obligations seriously. Focused on ensuring the welfare of others, highly observant and quick to make others feel at ease. Organized and excels at anticipating what needs to be done. Strives to maintain a harmonious environment offering service to others. People oriented and communicates best one-on-one while listening effectively.
Overview
13
13
years of professional experience
Work History
Reservation Agent
Vail Resorts Inc
Remote, PA
10.2021 - Current
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Resolved various issues and discrepancies for customers.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Sales Manager
Red Wing Shoes
York, Hanover, PA
04.2010 - 04.2020
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Managed accounts receivable and accounts payable
- Performed tasks such as POS record operating, counting money, balancing cash drawers, and making deposits.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Pushed accessory revenue to new levels with more than $110,000 in yearly sales for our location in 2019, national average: $70,000
- Promoted to store manager in 2013, sold over 800 pairs over the previous year, and 300 pairs over the Hanover locations best year ever, and doubled accessories sales from the year prior
Receptionist
Alvernia University
Reading, PA
09.2006 - 09.2009
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to University employees by copying, faxing and filing documents.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Bachelor's Degree - History Biology
Alvernia University
Reading, PA2009
Diploma - Health and Human Services
Central York High School
York, PA06.2006
Skills
- Telephone reservations
- Travel bookings
- Hotel accomodations
- Friendly service mentality
- Problem-Solving
- Data Entry
- Active Listening
- MS Office
- Planning and Coordination
- Multitasking Abilities
- Excellent Communication
- Verbal and Written Communication
Hobbies
Learning to become more proficient in American Sign Language
Volunteering- Special Olympics Assistant Coach, Mission trip to Santo Domingo
Gardening
Gaming
Timeline
Reservation Agent
Vail Resorts Inc
10.2021 - Current
Sales Manager
Red Wing Shoes
04.2010 - 04.2020
Receptionist
Alvernia University
09.2006 - 09.2009
Bachelor's Degree - History Biology
Alvernia University
Diploma - Health and Human Services
Central York High School
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