Holly Fugere
Pascoag,RI
Summary
Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Banner Doors
Woonsocket, RI
06.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
CNA
IntelyCare
Qunciy, Mass
02.2021 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
CNA
Nursing Placement Inc.
Pawtucket, RI
06.2016 - 12.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Facilitated personal hygiene management, feeding and ambulation.
Tax Preparer
Liberty Taxes
Woonsocket , RI
12.2019 - 09.2020
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
Customer Service Associate
Ng&g
Lincoln , RI
06.2016 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Offered basic technical support for clients on wide range of company products.
- Boosted sales revenue by skillfully promoting diverse service options.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Education
Business Management
University of Phoenix
Phoenix, AZ07.2014
Skills
- Data Entry and Maintenance
- Upselling Products and Services
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Correcting Discrepancies
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Issue and Complaint Resolution
- Exceptional Communicator
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Customer Support
- Interdisciplinary Care
- Patient Feeding
- Medication Assistance
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result by introducing Software for Type tasks.
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
Certification
- Licensed cna -2014
- Ptin taxes -2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
Banner Doors
06.2022 - Current
CNA
IntelyCare
02.2021 - Current
Tax Preparer
Liberty Taxes
12.2019 - 09.2020
CNA
Nursing Placement Inc.
06.2016 - 12.2020
Customer Service Associate
Ng&g
06.2016 - 10.2018
Business Management
University of Phoenix
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