Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Fulton

Mabelvale,AR

Summary

Very dependable employee serving the diverse needs of people through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Overview

23
23
years of professional experience

Work History

Access Coordinator III

Department of Family Medicine Clinic
12.2021 - Current
  • Assisted patients with check-in/check-out, co-pay collection, and PCP assignments.
  • Processed internal/external referrals.
  • Handled and reconciled daily financial deposits for the treasury office.
  • Coordinated with Behavioral Health delegate to set up service if I observed a patient in need of immediate assistance when arriving for check in after one on one interaction.
  • Managed communication between patients and healthcare providers, facilitating timely information exchange.
  • Assisted in verifying insurance eligibility and benefits, enhancing patient service experience.
  • Implemented electronic health record updates, improving data accuracy and accessibility for clinical staff.
  • Educated patients on clinic procedures and resources, fostering a supportive healthcare environment.
  • Trained new staff on access coordination processes, contributing to team development and efficiency.
  • Facilitated interdepartmental coordination by promptly addressing inquiries from various hospital units related to bed availability, transfers, or discharge planning efforts.
  • Implemented quality improvement initiatives to enhance the Access Coordinator role''s effectiveness within the organization.
  • Served as a liaison between patients and healthcare providers, ensuring clear communication of expectations and needs throughout the treatment process.
  • Enhanced patient satisfaction with efficient scheduling of appointments and followups.
  • Conducted regular audits of appointment schedules to identify areas for improved efficiency or accuracy in data entry.
  • Provided exceptional customer service to patients, families, and referring providers, fostering positive relationships.
  • Ensured timely resolution of patient complaints or concerns related to access issues through diligent investigation and follow-up communication efforts.
  • Maintained a comprehensive database of patient information to facilitate seamless communication between departments.
  • Trained new staff members on relevant software systems, contributing to a well-prepared workforce.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Verified patient insurance eligibility and entered patient information into system.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Engaged with patients to provide critical information.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Resolved customer complaints using established follow-up procedures.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Access Coordinator II – Emergency Room

UAMS
12.2019 - 12.2022
  • Assessed patient's level of acuity so proper protocol could be followed. Information was obtained according to details given upon entry to ensure timely and optimal patient flow.
  • Optimized facility utilization by effectively managing room assignments and resource allocation.
  • Facilitated communication between patients and various departments and staff.
  • Gathered urgent information from EMS, Law Enforcement Agencies and immediate family members to insure when trauma patients arrived they were immediately identified and information was entered correctly.
  • Managed personal effects in hospital safe, maintained safe records, and conducted monthly inventory.
  • Managed insurance verification processes, facilitating accurate eligibility assessments
  • Assisted in resolving patient inquiries, enhancing overall satisfaction and experience
  • Supported health care team by scheduling procedures and optimizing resource allocation
  • Maintained compliance with regulatory standards in patient information handling
  • Trained new staff on access coordination systems and best practices for efficiency
  • Delivered support to medical staff in completion of patient paperwork.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Administrative Assistant

Alarmtec
03.2017 - 12.2019
  • Processed payroll, billing, invoicing, and payment entry.
  • Created work orders, scheduled jobs, and handled customer retention.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
  • Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
  • Handled confidential and sensitive information with discretion and tact.
  • Answered high volume of phone calls and email inquiries.
  • Facilitated training and onboarding for incoming office staff.
  • Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Updated and maintained confidential databases and records.
  • Took notes and dictation at meetings.
  • Wrote reports, executive summaries and newsletters.
  • Managed executive calendars, scheduling meetings, and coordinating travel arrangements.
  • Facilitated communication between departments, enhancing collaboration on projects.
  • Assisted in the preparation of presentations, contributing to effective stakeholder engagement.
  • Streamlined office processes by implementing new filing systems for improved efficiency.
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.

Admissions Counselor

Washington Barber College
07.2016 - 12.2016
  • Evaluated applications for eligibility, ensuring compliance with institutional standards and policies.
  • Conducted campus tours, showcasing facilities while promoting college culture and resources to prospective students.
  • Guided prospective students through admissions process, addressing inquiries and providing detailed program information.
  • Managed full-cycle financial aid processing
  • Coordinated job fairs and ordered supplies.
  • Monitored attendance and reported to the State Board.
  • Collaborated with academic departments to organize recruitment events and presentations, enhancing outreach efforts.
  • Maintained accurate student records in enrollment management system, ensuring data integrity and confidentiality.
  • Assisted in developing marketing materials that effectively communicated program offerings to target audiences.

Administrative Assistant

ADT Security
08.2013 - 11.2015
  • Managed billing, payroll, collections, and customer retention.
  • Dispatched installer teams.
  • Managed daily scheduling and calendar coordination for team members.
  • Served as Safety Coordinator and OSHA liaison.
  • Supported customer inquiries by providing accurate information and resolving issues promptly.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.

Office Manager / HR Coordinator

Arkansas Armored Car / Garda Cash Logistics
12.2007 - 01.2013
  • Oversaw HR processes for 3 divisions including hiring, drug tests, and orientation.
  • Managed payroll, customer billing, certifications, and DOT compliance.
  • Developed and implemented onboarding programs to enhance employee integration and retention.
  • Supported recruitment efforts by screening candidates and coordinating interviews with hiring managers.
  • Assisted in performance management processes, ensuring timely feedback and appraisals for staff.
  • Maintained accurate employee records using HRIS software, ensuring compliance with data protection regulations.
  • Facilitated training sessions on company policies and procedures to promote a consistent understanding across departments.
  • Collaborated with department heads to identify staffing needs and develop strategic hiring plans.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
  • Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
  • Processed employee claims involving performance issues and harassment.
  • Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
  • Supported vault operations, handled cash inventory, and resolved issues with the Federal Reserve.

Medical/Industrial Staffing Coordinator

Quality Employment Service
01.2006 - 12.2007
  • Interviewed and screened healthcare and industrial candidates.
  • Coordinated assignments, approved payroll, and managed client's
  • Handled workers’ compensation claims and licensing compliance.
  • Coordinated staffing schedules to optimize workforce efficiency and meet client demands.
  • Assisted in recruitment processes, screening candidates to ensure alignment with job requirements.
  • Maintained accurate employee records and managed onboarding procedures for new hires.
  • Conducted regular follow-ups with clients to assess satisfaction and address staffing needs.
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Developed and facilitated new-hire orientations.
  • Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
  • Developed strong relationships with clients, leading to repeat business and long-term partnerships.
  • Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
  • Coordinated job postings and advertisements for maximum exposure and response rate.
  • Coordinated and administered job fairs and other recruitment events to engage potential talent.

Department Manager – Pets / Cashier

Walmart
01.2003 - 01.2006
  • Managed inventory, ordering, and quality control for the Pets department.
  • Delivered customer service and operated registers.

Education

High School Diploma -

McClellan High School
Little Rock, AR

Skills

  • Documentation management
  • Healthcare
  • Multitasking and organization
  • Verbal and written communication
  • Relationship building
  • Phone and email etiquette
  • Mental health support
  • Behavior observation
  • Excellent customer service skills
  • De-escalation techniques
  • Attention to detail
  • Critical thinking
  • Decision-making
  • Patient confidentiality
  • Client relationship management
  • HIPAA compliance
  • Money handling
  • Patient education
  • Registration and admissions
  • Insurance billing
  • Intake assessment
  • Complaint processing
  • Calm and effective under pressure
  • Caring and empathetic
  • Documentation skills

Timeline

Access Coordinator III

Department of Family Medicine Clinic
12.2021 - Current

Access Coordinator II – Emergency Room

UAMS
12.2019 - 12.2022

Administrative Assistant

Alarmtec
03.2017 - 12.2019

Admissions Counselor

Washington Barber College
07.2016 - 12.2016

Administrative Assistant

ADT Security
08.2013 - 11.2015

Office Manager / HR Coordinator

Arkansas Armored Car / Garda Cash Logistics
12.2007 - 01.2013

Medical/Industrial Staffing Coordinator

Quality Employment Service
01.2006 - 12.2007

Department Manager – Pets / Cashier

Walmart
01.2003 - 01.2006

High School Diploma -

McClellan High School

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