Summary
Overview
Work History
Education
Skills
Timeline
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Holly Fuselier

Holly Fuselier

Covington,LA

Summary

Detail-oriented professional with experience in customer service, data entry and office management. Excelled in critical thinking and team collaboration, demonstrated exceptional ability to manage high-stress situations, ensuring professionalism and empathy in customer interactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Louisiana Funeral Services
08.2023 - 02.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Created and maintained databases to track and record customer data.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Managed multiple tasks and met time-sensitive deadlines.

Receptionist

Paretti Mazda
12.2022 - 07.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.

Customer Service Representative

Pelican Pointe Car Wash
05.2019 - 11.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Education

GED -

Covington High School
Covington, LA
01.2022

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Time Management
  • Office Administration
  • Customer and client relations
  • Microsoft Outlook
  • Microsoft Excel
  • Critical Thinking
  • Strong Problem Solver
  • Dedicated Team Player

Timeline

Administrative Assistant

Louisiana Funeral Services
08.2023 - 02.2024

Receptionist

Paretti Mazda
12.2022 - 07.2023

Customer Service Representative

Pelican Pointe Car Wash
05.2019 - 11.2022

GED -

Covington High School

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Holly Fuselier