Holly Garcia
Mesa,AZ
Summary
Resourceful Keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Key Holder Supervisor
Coconut’s Fish Cafe
Scottsdale, AZ
09.2017 - Current
- Educated customers on promotional deals to enhance sales
- Taught junior employees how to meet operational and sales goals with proactive strategies to meet sales goals
- Set up visually appealing promotional displays
- Signed for incoming shipments in manager's absence
- Prepared cash for deposit at the end of every shift for deposit the following day
- Run numbers at the end of each shift while making sure to maintain financial accuracy and fix any financial discrepancies
- Applied strong leadership skills along with problem solving skills to ensure team efficiency to meet daily demands
- Upsold high-profit menu items to create a better profit margin
- Handled guest complaints to ensure their satisfaction and return to our establishment
Administrative Assistant
CG’s Pippin Electric
Mesa, AZ
01.2015 - 04.2018
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Crew Kitchen Staff Member
Nello's Pizza
Mesa, AZ
04.2016 - 08.2017
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Employed knowledge of cutlery and culinary tools to prepare foods.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Took high volume of phone orders on weekends to ensure correct order and customer satisfaction
- Hand out to-go orders and cash guests out
- Added garnishes and other finishing touches to improve plating presentation.
Education
High School Diploma -
Dobson High School, W Guadalupe Rd
2016
Skills
- Works well under pressure
- Customer service-oriented
- Professional phone etiquette
- Point of Sale (POS) system operation
- Quality assurance
- Computer literate
- Good communication skills
- Employee training
- Team leadership experience
- Relationship building and retention
Certification
- CPR and First Aid certification
- Food Handlers certification
Timeline
Key Holder Supervisor
Coconut’s Fish Cafe
09.2017 - Current
Crew Kitchen Staff Member
Nello's Pizza
04.2016 - 08.2017
Administrative Assistant
CG’s Pippin Electric
01.2015 - 04.2018
High School Diploma -
Dobson High School, W Guadalupe Rd
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