Holly Gauthier
Grand Blanc,MI
Summary
Lead person of scheduling team in the screening colonoscopy department. A background in a high volume medical office, Surgical Scheduler with 13 years of medical experience at the same practice of 9 physicians. Proficient in scheduling policies, related terminology, supporting billing and helping my physicians be correctly prepared for each procedure. I have good organization skills, strong work ethic, adaptability to learn new concepts quickly, have exceptional interpersonal skills and I am seeking a challenging new role with your company.
Overview
17
17
years of professional experience
Work History
Surgical Scheduler
Gastrointestinal Specialists, P.C.
Troy, MI
Mar2011 - Current
- I am the lead person in the screening colonoscopy department. I have trained and manage my team members to check Insurance eligibility/benefits, schedule procedures and do many of the bullet points below. Another takes care of incoming forms from our Intake Q program and scanning these forms into patients chart.
- Coordinate with other physicians' offices on scheduling procedures with their doctor and my doctor. Manage incoming calls from other doctors offices/referrals and schedule accordingly.
- Maintain/track cardiac, pulmonary, hematology clearance's prior to procedure date and make sure they are received.
- Review and scan in completed patient paperwork and medical records and ensure that all necessary documents are received and authorizations were completed prior to procedure date.
- Maintain patient information and communication with patients waiting on procedure dates and scheduling these patients within a timely manner.
- Use and submit accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each procedure or authorization needed.
- Convey information to patients about arrival times, location, pre-operative procedures if needed and go over prep instructions.
- Verify insurance eligibility and coverage prior to procedures and go over information with patient.
- Keep up with physician messages, email and voice mail messages throughout day.
- Schedule follow-up appointments if needed by physician.
- Answer telephones, triage and direct calls to appropriate medical or administrative staff.
- Frequently cover for others in front office/Reception or my surgical scheduling team, I check-in, check-out, take co-pay's and schedule procedures.
- I've assisted in medical assisting, reception, medical records, and the Histology Dpt as I am always willing to help and go outside of my normal duties.
Medical Assistant
Benchmark Health, P.C.
Warren, MI
01.2011 - 03.2011
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations and documentation.
- Conducted EKGs, spirometry testing, instructed patients for audiometric exam and calibrated machine, other diagnostic tests as requested by the physician.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Home visits: Phlebotomy, EKG, circulatory test, document visit.
Customer Service Representative
Bath and Body Works, Limited Brands
Roseville, Mi.
08.2007 - 03.2011
- Provided friendly and efficient customer service to customers.
- Greeted customers warmly upon entering the store and offering help.
- Attended training sessions to stay updated on new products and services.
- Processed returns and exchanges efficiently and accurately.
- Listened to customer needs to identify and recommend best products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
Associate of Applied Science - Digital Media Communication & Commercial Art
Macomb Community College
Warren, MI05-2006
Certificate - Commercial Photography
Macomb Community College
Warren, MI05-2006
High School Diploma -
Athens High School
Troy, MI06-1981
Timeline
Medical Assistant
Benchmark Health, P.C.
01.2011 - 03.2011
Customer Service Representative
Bath and Body Works, Limited Brands
08.2007 - 03.2011
Associate of Applied Science - Digital Media Communication & Commercial Art
Macomb Community College
Certificate - Commercial Photography
Macomb Community College
High School Diploma -
Athens High School
Surgical Scheduler
Gastrointestinal Specialists, P.C.
Mar2011 - Current
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