Holly Geist
Apache Junction,AZ
Summary
Successful professional with 20+ years experience in mail order pharmacy services. Worked with both customers and leadership teams. Worked as a liaison between our IT partners and leaders to ensure agents had all the tools needed for success.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Lead Data Analyst
Cigna
Tempe, Arizona
11.2003 - 05.2024
- Assisted supervisors and above with getting the correct access to ensure their direct reports have all the tools to work effectively and successfully.
- Started with the company in the call center.
- Worked answering escalated customer calls.
- Answered calls for members with Department of Defense insurance.
- I was a go to person for escalated issues coming all the way from the Vice President of our division to on the floor agents. Using excellent research skills to dig until the issue was resolved.
- Created job role instructions.
- I was working at home independently before the pandemic started.
Education
Bachelor of Science - Criminal Justice
American InterContinental University
Schaumburg, IL 05.2009 - 07.2012
Skills
- Great team liaison
- Excellent research skills
- Work independently and with others smoothly
- Willingness to learn new functions and transition as business grows
- Problem solving
- Effective communication
Timeline
Bachelor of Science - Criminal Justice
American InterContinental University
05.2009 - 07.2012
Lead Data Analyst
Cigna
11.2003 - 05.2024