Holly George
Cypress
Summary
Experience with analyzing business requirements and translating into functional specifications. Proven ability to resolve complex issues and enhance EDI systems, leading to improved transaction efficiencies. Strong problem solving skills and effective communication. Fostered collaboration across teams. Organized and able to prioritize multiple tasks to meet department goals. Driving continuous improvement initiatives and ensuring high quality support for clients.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Business Systems Analyst
Optum
10.2000 - Current
- Prioritized workloads based on urgency of issue while ensuring quality standards are met.
- Identified root causes of technical issues through data analysis and proactive problem solving techniques.
- Maintained accurate records of customer interactions using CRM systems such as Salesforce.
- Supported customers during the onboarding process by providing comprehensive training materials and resources.
- Responded promptly to customer inquiries in order to provide timely resolutions.
- Assessed customer needs to determine appropriate action, escalating complex problems to higher-level personnel as needed.
- Generated detailed documentation outlining procedures for resolving common technical issues.
- Provided technical support for software and hardware products, troubleshooting customer issues and providing solutions.
- Utilized tools such as JIRA and Rally for tracking bug fixes from development teams.
- Resolved user inquiries via phone and email in a professional manner.
- Offered guidance on best practices related to product usage and optimization.
- Diagnosed connectivity issues by running ping tests and traceroutes to isolate the source of the issue.
- Read trade technical manuals and companion guides. Continuous training to maintain knowledge of regulations and upcoming changes.
Healthcare EDI Analyst
Optum
10.2000 - Current
- Utilized scripts to automate repetitive tasks related to managing large amounts of data.
- Provided troubleshooting assistance for any errors or issues encountered with EDI claims, ERA, RT transactions and reports.
- Provided training sessions on how to use the various features available within the EDI software applications.
- Resolved complex electronic data interchange issues by collaborating with internal teams such as IT, Production and Portal Development departments.
- Analyzed data from various sources to identify inefficiencies in existing processes and develop strategies for improvement.
- Performed daily monitoring of all EDI transactions, ensuring timely completion of all transmissions within SLA timeframe.
Education
Certificate of Technical Studies - Computerized Office Specialist
Charter College
Anchorage, AKMedical Terminology
University of Alaksa
Anchorage, AKUndergraduate Studies
Orange Coast College
Costa Mesa, CASkills
- Research and Analysis
- Requirements Gathering
- Multitasking
- Adaptability and Flexibility
- Requirements gathering
- Workflow Analysis
- Problem Solving
- Self Motivation
- Achieve Goals
- Assure High Quality
- Mentoring
- Cross-functional collaboration
Certification
CPR
Timeline
Business Systems Analyst
Optum
10.2000 - Current
Healthcare EDI Analyst
Optum
10.2000 - Current
Certificate of Technical Studies - Computerized Office Specialist
Charter College
Medical Terminology
University of Alaksa
Undergraduate Studies
Orange Coast College
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