Summary
Overview
Work History
Education
Skills
Timeline
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Holly Gerow

Lexington,SC

Summary

Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

21
21
years of professional experience

Work History

Operations Manager

Fisher Residential Services
07.2020 - Current
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Doubled customer base each year to meet sales goals.

Business Services Coordinator

SC Works Midlands
01.2023 - 05.2023
  • Fostered strong rapport with clients, vendors and board members through consistent follow-up and communication.
  • Streamlined workflow.
  • Observed all laws, regulations and other applicable obligations.
  • Oversaw process improvement initiatives.
  • Developed strategic plans and initiatives.
  • Evaluated business data and reported on findings to Board of Directors.
  • Processed employee payroll quickly to prevent delays in payouts.
  • Executed training programs.
  • Represented company at hiring events and seminars to boost outreach.
  • Increased Youth base participation by 50% to achieve funding goals

Recruiting Specialist

MAU Workforce Solutions
06.2021 - 02.2022
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Hired employees and initiated new hire paperwork process.
  • Explained human resources policies, procedures, laws, standards, and regulations to each employee.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Tracked key dates and deadlines and maintained specific personnel lists.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.

Assistant Catering Manager

SSA At Riverbanks Zoo
08.2019 - 03.2020
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Handled catering scheduling, ordered food and planned events.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Hired and trained both permanent and temporary staff members.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Coordinated with catering staff to deliver food services for special events and functions.

Director of Catering

Sodexo Food Service
06.2002 - 08.2019
  • Responded to initial inquiries, coordinating facility tours and food sampling.
  • Discussed client's event needs to develop recommendations for room options and possible menus.
  • Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Designed catering packages to increase sales and customer experience.
  • Hired and trained both permanent and temporary staff members.
  • Promoted catering packages with most profitable outcomes without sacrificing client desires.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed unique events and special promotions to drive sales.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Education

Associate of Science - Business Administration And Management

Community College of Vermont
Montpelier, VT

Skills

  • Invoice Processing
  • Database Maintenance
  • Sales and Marketing
  • Process Improvement
  • Client Relations
  • Financial and Cash Flow Analyses
  • Business Administration
  • Resource Coordination
  • Performance Monitoring and Evaluation
  • Budget Development and Management
  • Recruiting and Hiring
  • Contract Administration

Timeline

Business Services Coordinator

SC Works Midlands
01.2023 - 05.2023

Recruiting Specialist

MAU Workforce Solutions
06.2021 - 02.2022

Operations Manager

Fisher Residential Services
07.2020 - Current

Assistant Catering Manager

SSA At Riverbanks Zoo
08.2019 - 03.2020

Director of Catering

Sodexo Food Service
06.2002 - 08.2019

Associate of Science - Business Administration And Management

Community College of Vermont

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