Bachelor of Science - Communications
Grand Valley State University
Allendale, MI 08.2002 - 06.2007
Holly Girod
4676 3 Mile Rd NW Grand Rapids,MI
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning business objectives with technical solutions. Success in leading projects from start to finish and contributing to organizational growth and success.
Education
Skills
Application installations
Software configuration
Helpdesk services
Problem-solving abilities
Remote support
Customer service
Effective communication
Technical support
Work History
IT Technician
Alliance Physical Therapy Partners
Grand Rapids, Michigan
05.2023 - 11.2024
- Provided on site and remote technical support for 1500+ end-users across multiple time zones resolving issues related to software, hardware, networking, and security.
- Facilitated with onboarding new employees in person and remotely by setting up accounts, configuring workstations, and providing proper access to essential software.
- Configured systems according to prescribed software and hardware frameworks.
- Conducted training to end-users on software best practices, new technologies, and security protocols.
- Managed nationwide deployment and provisioning of IT equipment for new acquisitions, ensuring timely and efficient set up across multiple locations.
- Responded promptly to support requests from end-users throughout multiple time zones.
Patient Accounts Receivable Manager
Alliance Physical Therapy Partners
Grand Rapids, Michigan
06.2019 - 05.2023
- Verified discrepancies and resolved clients' billing issues from 130+ locations nationwide.
- Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable specialists.
- Conducted financial reports of payors from 16+ states to determine necessary actions for overdue or credited accounts.
- Posted customer payments by recording checks and credit card transactions.
- Managed a teams of accounts receivable specialists, providing guidance and support for optimal performance.
- Implemented training programs for new hires within the accounts receivable department, ensuring consistent quality standards across the team.
Front Office Coordinator
Advent Physical Therapy
Grand Rapids, Michigan
04.2016 - 06.2019
- Collaborated with medical staff to establish seamless coordination of patient care and timely communication.
- Facilitated smooth patient check-in and check-out process, minimizing wait times.
- Managed approximately 20+ incoming calls effectively, addressing patient inquiries and resolving issues promptly.
- Handled financial transactions responsibly, collecting co-payments and processing payments with attention to detail.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
Overview
9
9
years of professional experience
5
5
years of post-secondary education