Open To Work
Holly Goins
Summary
- Management specialist with rich experience in accounting functions, installation/operations management and providing excellent client services. Proficient in a wide variety of accounting functions. Offers unparalleled integrity, initiative, resourcefulness, consistency, and diligence in achieving both short and long-term goals, as well as, business objectives. Experienced professional recognized for building strong client relationships while leveraging excellent negotiating skills to achieve success. Possess excellent communications skills and team oriented with proven leadership capabilities.
- Excels in organizational planning.
- Delivers excellence in operations management.
- Proven acumen with strengths in daily administrative operations and relations building.
- Highly adaptable, rapidly learn new procedures and processes, and quickly adjust to changes in schedule, team structure, assignment parameters, and organizational objectives.
- Results-oriented, able to balance multiple responsibilities, consistently delivering results on time.
Overview
14
14
years of professional experience
Work History
Medicare Sales Agent
Select Quote
08.2022 - 02.2025
- Educated clients on Medicare plan options and benefits, enhancing understanding of coverage choices.
- Conducted needs assessments to identify appropriate Medicare solutions for diverse client profiles.
- Facilitated enrollment processes, ensuring compliance with regulatory guidelines and accurate documentation.
- Developed and maintained relationships with healthcare providers to enhance referral opportunities and service delivery.
Operations Partner
Fourteen Food
03.2018 - 04.2022
- Led operational strategies to enhance restaurant efficiency and service quality.
- Oversaw inventory management processes to optimize supply chain operations.
- Developed training programs for staff, improving team performance and customer satisfaction.
- Implemented standard operating procedures to ensure compliance with health regulations.
- Analyzed sales data to identify trends and drive menu optimization initiatives.
- Mentored junior staff, fostering a culture of continuous improvement and professional growth.
- Collaborated with cross-functional teams to streamline communication and workflow processes.
- Recruited and hired qualified candidates to fill vacancies.
- Set and implemented promotional strategies to drive business growth.
National Installation and Operations Manager
Safe Step Walk-In Tub Co.
01.2011 - 01.2012
- Accountable for managing and coordinating all aspects of installations and operations for Safe Step Walk-In Tub Co. Effectively communicated with customers regarding estimates, surveys and scheduling prior to installations. Responsible for managing all aspects of installation teams and handling all customer complaint issues pertaining to service and repair work.
- Train new employees in proper installation methods of Safe Step products.
- Review trouble shooting / service methods.
- Review Production Department and offer advice as to increase production and profitability.
- Responsible for all installation scheduling of products sold.
- Prepare estimates for products and services pertaining to installation.
- Provide customers with on-the-spot solutions when dis-satisfied with Safe Step's services.
- Documented and maintained reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in products/services.
- Quality control and service.
- Processed credit requests.
- Resolved collection issues on past due invoices.
- Matched purchase orders to invoices and processed payments.
- Reconciled bank deposits.
- Approved and processed expense reports for the installers.
- Scheduled both corrective and preventative maintenance for company vehicles.
- Maintained vehicles, ensured vehicle cleanliness and safety of vehicle to drive at all times.
- Monitored all drivers and ensured driver qualification files for DOT regulations.
- Managed all requests and prioritized it according to requirement.
- Reorganized all routes and monitored all new assignments.
Education
Non Degree Program - classes taken independently
Volunteer State Community College
Gallatin, TN01.2010
High School Diploma - undefined
West Lauderdale High School
Collinsville, MS01.1994
Skills
- Administrative Management
- Data Entry
- Daily Operations Management
- Communication
- Client Relations
- Installations
- Accounts Payable
- Invoices
- Expense Reports & Payment Transactions
- Accounts Receivable (including) Credit & Collections
- Forecasting & Analysis
- Strategic Planning
- Customer Service
- Vendor Negotiations & Management
- Inventory Management
- Business Development
- Training & Development Reporting
- Inspections
- Microsoft Office Applications
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeSalary Range
$45000/yr - $200000/yrTimeline
Medicare Sales Agent
Select Quote
08.2022 - 02.2025
Operations Partner
Fourteen Food
03.2018 - 04.2022
National Installation and Operations Manager
Safe Step Walk-In Tub Co.
01.2011 - 01.2012
High School Diploma - undefined
West Lauderdale High School
Non Degree Program - classes taken independently
Volunteer State Community College
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