Summary
Overview
Work History
Education
Skills
Timeline
Holly Gold

Holly Gold

Goodlettsville,TN

Summary

Results-driven and creative Sales Manager bringing 30+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals.

Overview

30
30
years of professional experience

Work History

Sales Associate

Sunglass Hut - Luxottica
Hendersonville, TN
10.2023 - Current
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Used technology resources to assist customers in locating and selecting items.

Curatorial Assistant

Monthaven Arts and Cultural Center
Hendersonville, TN
08.2023 - Current
  • Assisted with exhibition set up in event spaces, displaying art pieces to be aesthetically pleasing and well-lit for best viewing.
  • Promoted gallery events and shared information on online social media sites.
  • Fielded incoming phone calls and provided information on artists and upcoming events.
  • Planned and organized acquisition, storage and exhibition of collections and related materials.
  • Conducted promotions via social media, email and other communication methods to encourage museum attendance.
  • Attended networking and creative events to identify new talent and artistic works in local community.
  • Tracked attendance, supervised volunteers and greeted guests at museum events.
  • Performed basic cleaning and conservation of ceramic artifacts.

Accounts Manager

Health Media Concepts
Agoura Hills, CA
09.2011 - 11.2017
  • Worked with management team to oversee and monitor marketing strategy.
  • Developed social media marketing strategies to help brand company and increase sales.
  • Managed creation of marketing materials, collateral and sales support tools.
  • Prepared and sent proposals to prospective clients.
  • Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
  • Represented company at local and trade association meetings to promote products.
  • Tracked, analyzed and reported on marketing program results.
  • Formulated and launched marketing and promotional campaigns to maximize profits.
  • Prepared monthly sales reports to document sales volumes, potential sales and areas of proposed client base expansion.
  • Conducted thorough market research to obtain detailed understanding of consumer needs and trends.
  • Delivered compelling sales presentations to demonstrate expert product knowledge.
  • Measured profitability of each product line and maintained current and accurate sales forecasts.
  • Planned advertising campaigns for online, print and other mediums.
  • Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
  • Collaborated with other departments to coordinate strategic marketing activities.
  • Developed marketing strategies based on corporate objectives and market trends.
  • Supervised creation of marketing materials and collateral.
  • Planned and facilitated meetings to share marketing plans and explain future business goals.
  • Collected and analyzed market research data for use in forecasting.
  • Assessed projects against budgets and timelines, keeping team and assignments on task.
  • Coordinated marketing events for showcasing product and service offerings.
  • Negotiated with vendors to obtain most cost-effective pricing for product distribution.
  • Marketed products and services at tradeshows and promotional events.

Director Of Tour & Travel

Casablanca Express
Woodland Hills, CA
04.1994 - 09.2010
  • Developed guest relationships to achieve high level of satisfaction.
  • Created tour programs with focus on providing positive guest experiences.
  • Booked lodging arrangements by securing discounted rates and arranging blocks of rooms.
  • Coordinated locations, schedules and events with tour leader and facility management teams.
  • Developed tour packages and itineraries for individual clients and groups across various locations.
  • Contacted venues, facilities and attractions to arrange logistics for group admissions and accommodations.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Implemented campaigns and promotions to help with developing goods and services with added value incentives.

Education

Associate of Arts - General Studies

Pierce Community College, Woodland Hills, CA
07.2013
  • [Semester, Year] - Dean's List
  • 3.5 GPA
  • Final Grade: 100%

Skills

  • Operations Oversight
  • Sales Tracking
  • Training Management
  • Policy Development and Enforcement
  • Business Leadership
  • Assignment Delegation
  • Process Improvements
  • Focus and Follow-Through
  • Problem Anticipation and Resolution
  • Cost Reduction
  • Management Team Building
  • Customer Service Management
  • Decision Making
  • Revenue Forecasting
  • Department Oversight
  • Staff Development
  • Goal Setting
  • Staff Scheduling
  • Performance Evaluation and Monitoring
  • Financial Statement Review
  • Recruitment and Hiring
  • Program Optimization
  • Team Leadership
  • Records Organization and Management
  • Employee Motivation
  • Budget Control
  • Administrative Management
  • Originality and Creativity
  • Performance Assessment
  • Sales Promotion

Timeline

Sales Associate - Sunglass Hut - Luxottica
10.2023 - Current
Curatorial Assistant - Monthaven Arts and Cultural Center
08.2023 - Current
Accounts Manager - Health Media Concepts
09.2011 - 11.2017
Director Of Tour & Travel - Casablanca Express
04.1994 - 09.2010
Pierce Community College - Associate of Arts, General Studies

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Holly Gold