Holly Governale

Fostered an environment that motivated the team to achieve success

• Supported attainment of financial goals through strategic initiatives
• Coordinated weekly planning of schedules and workflow for operational efficiency
• Managed inventory levels to ensure product availability
• Resolved customer concerns and escalated issues to store management.
• Supported inventory checks, stock replenishment, and merchandise presentation standards
• Enforced Giant Eagle policies, loss prevention practices, and workplace safety rules
• Identified opportunities for process improvements to increase efficiency and effectiveness.

Safety, teamwork ,inventory, compliance ,policies and procedures ,developing tm , finances

• Directed team members through customer service and service recovery.
• Oversaw merchandising standards across sales floor and departments.

• Led Giant Eagle front end cashiers and guest service associates.
• Trained associates on register procedures and customer service standards to enhance guest satisfaction.
• Opened and closed service desk operations for Giant Eagle shoppers.
• Monitored self-checkout lanes and resolved front end issues.
• Scheduled front end coverage and adjusted staffing to align with store demand.
• Enforced cash handling procedures and balanced register activity to maintain accuracy and security.
• Communicated store policies to cashiers and guest service
• Trained New Front End Leaders for their new position
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• Managed recruiting, interviewing, and onboarding for retail store
• Led employee relations for Store.
• Reviewed labor laws, company policies, and union-related employee concerns.
• Maintained personnel records, HR systems, and confidential employee files.
• Handled sensitive employee and company information with highest level of confidentiality and discretion.
• Encouraged open communications, promoting positive and pro-employee work environment.
• Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
• Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.

Ran payroll on weekly basis

• Managed produce department ordering, stocking, and merchandising for fresh presentation standards.
• Directed Giant Eagle produce associates through daily tasks and department priorities.
• Monitored produce quality, freshness, and rotation to support food safety standards.
• Coordinated displays, signage, and seasonal layouts across produce cases and floor space.

• Rotated produce inventory using first-in, first-out procedures to support freshness standards.
• Stocked produce shelves and refrigerated displays with fresh fruits and vegetables at Giant Eagle.
• Assisted customers with produce selection, handling, and location requests.
• Replenished department supplies and organized backroom storage for daily operations.
• Organized displays of fresh fruits and vegetables in the store.
• Greeted customers and offered to help locate produce items.