Holly Graham
Devine,Texas
Summary
To obtain a challenging position in healthcare management, with a background in establishing cost-effective, efficient services and producing outstanding outcomes. Exceptional interpersonal, organizational, problem-solving and communicative skills. Team driven individual with 85% staff retention rate, committed to continuous improvement standards and team success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
REHAB DIRECTOR
RELIANT REHABILITATION
05.2014 - Current
- Coordinated efforts between departments regarding patient referrals, discharges and transfers
- Multi-site management including staff scheduling, facility audits, budget monitoring and providing facility training
- Assisted with transition of electronic medical record system
- Maintained 90+ percent with productivity
REHAB DIRECTOR
RELIANT REHABILITATION
05.2011 - 07.2014
- Conducted documentation audits to address potential improvement opportunities and provide education to staff
- Collaborated with physicians, nurses, social workers and other healthcare professionals to coordinate care plans
- Implemented programs to better serve patient population needs
- Managed 8 staff members with 85% retention rate
REHAB MANAGER
REHABCARE
07.2013 - 05.2014
- Assisted with recruitment efforts by interviewing prospective candidates and making hiring decisions
- Developed and implemented therapy protocols, policies and procedures to ensure compliance with state and federal regulations
- Monitored program outcomes by evaluating client satisfaction surveys, analyzing utilization data and investigating concerns from patient and families
- Participated in inter-disciplinary team meetings monthly with medical director, nursing management and administrative professionals
- Managed a team of 12 employees
CERTIFIED OCCUPATIONAL THERAPY ASSISTANT
TOUCHSTONE COMMUNITIES
09.2009 - 05.2011
- Assisted in instructing patients and families in home programs, basic living skills and use of adaptive equipment to enhance quality of life
- Managed and maintained documentation requirements while maintaining a high level of accuracy 95%
- Build relationships with clients through effective communication techniques
REHAB DIRECTOR
AEGIS THERAPIES
02.2006 - 09.2009
- Monitored employee performance regularly through chart reviews, direct observation, feedback from colleagues, patients and family members
- Managed department staffing, budgeting, scheduling and delivered yearly performance reviews
- Hands on patient care to improve patient success, to include home visits for anticipated discharges
- Managed a staff of 5 with 90% retention rate
Education
BACHELOR OF SCIENCE - Healthcare Management
BAPTIST SCHOOL OF HEALTH PROFESSIONS
San Antonio, Texas12.2022
ASSOCIATES OF SCIENCE - Occupational Therapy Assistant
ST. PHILIP’S COLLEGE
San Antonio, Texas12.2000
Skills
- Quality Improvement
- Patient Data Management Systems
- Continuous Improvement Process
- Microsoft Word/Office Knowledge
- Problem Solving Skills
- Quality Assurance
- Process Improvements
- Legal and Regulatory Compliance
- Financial Reporting
- Team Management
- Geriatrics experience
- HIPAA knowledge
- Problem-Solving
- Time Management
- Direct Patient Care
Accomplishments
- Collaborated with team of 3 in the development of a fall prevention program.
- Supervised team of 12 staff members.
References
AVAILABLE UPON REQUEST
Certification
- Occupational therapy assisiant
- Texas Driver's License
- Basic Life Support Certification (BLS)
Timeline
REHAB DIRECTOR
RELIANT REHABILITATION
05.2014 - Current
REHAB MANAGER
REHABCARE
07.2013 - 05.2014
REHAB DIRECTOR
RELIANT REHABILITATION
05.2011 - 07.2014
CERTIFIED OCCUPATIONAL THERAPY ASSISTANT
TOUCHSTONE COMMUNITIES
09.2009 - 05.2011
REHAB DIRECTOR
AEGIS THERAPIES
02.2006 - 09.2009
BACHELOR OF SCIENCE - Healthcare Management
BAPTIST SCHOOL OF HEALTH PROFESSIONS
ASSOCIATES OF SCIENCE - Occupational Therapy Assistant
ST. PHILIP’S COLLEGE
- Occupational therapy assisiant
- Texas Driver's License
- Basic Life Support Certification (BLS)
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