Holly Granato
OAKHURST,NJ
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to go above and beyond for the success of my dealership.
Overview
8
8
years of professional experience
Work History
Automotive Service Advisor Assistant
Maserati and Alfa Romeo
11.2024 - 03.2025
- Utilized company software systems accurately for appointment scheduling, invoicing, and data entry, ensuring proper record-keeping and financial tracking.
- Handled difficult customer situations with professionalism and empathy, resolving conflicts while maintaining a positive relationship with the client.
- Proactively identified potential vehicle problems during routine maintenance checks, preventing costly future repairs for customers.
- Collaborated with sales team to ensure seamless transition between purchase process and after-sales support services.
- Developed strong relationships with clients, leading to increased customer loyalty and repeat business.
- Enhanced communication between technicians and customers by clearly explaining technical information in understandable terms.
- Kept an organized workspace to improve workflow efficiency within the service department.
- Organized service records for easy access, streamlining the retrieval of information when needed.
- Provided exceptional customer service, resulting in high levels of satisfaction and referrals from clients.
- Supported Service Advisor with daily tasks, ensuring smooth operations within the service department.
- Assisted in increasing service department efficiency by effectively scheduling appointments and managing workloads.
- Participated in ongoing training programs, staying current on industry trends and best practices for automotive servicing.
- Improved customer satisfaction by promptly addressing concerns and providing solutions to any issues.
- Increased sales of additional services by effectively presenting options tailored to each customer''s specific needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Explained estimates and determined repair timelines to manage customer expectations.
- Coordinated with parts department to determine availability of necessary components.
- Answered all Service incoming phones calls to schedule appointments, answered repair and parts questions.
- Assisted Service manager with Extended Warranty and manufactures Warranty claims.
- Checked in all vehicles and went over all customer information and repairs.
Service Advisor
Volkswagen of Freehold
03.2024 - 08.2024
Service Advisor
Gateway Kia of North Brunswick
04.2023 - 10.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
- Identified and resolved discrepancies and errors in customer accounts.
Assistant Foreman
Love's Tree Removal
02.2017 - 04.2023
- Enhanced team productivity by implementing efficient work processes and coordinating tasks among crew members.
- Assisted in reducing project timelines through proactive supervision and clear communication with workers.
- Maintained high-quality work standards by providing thorough training and consistent feedback to crew members.
- Contributed to successful project outcomes with meticulous attention to detail in task execution and quality control checks.
- Improved worksite safety by enforcing strict adherence to safety protocols and conducting regular inspections.
- Coordinated daily progress meetings with foreman, reporting updates on work status and discussing potential challenges or delays in project timelines.
- Streamlined workflow, delegating tasks according to the strengths and skills of each team member.
- Managed inventory of tools, supplies, and equipment necessary for job site operations while keeping within budget constraints.
- Assisted in preparing accurate bids for new projects based on detailed analyses of labor costs, materials required, and projected deadlines.
- Performed risk assessments before starting new projects to identify potential hazards that could impact worker safety or project success.
- Implemented innovative construction techniques that increased efficiency without compromising quality or safety standards.
- Resolved conflicts among crew members, promoting a positive working environment for all team members.
- Fostered strong relationships with clients, addressing concerns promptly to maintain customer satisfaction.
- Maintained a clean worksite by organizing tools/materials storage areas and disposing waste properly during and after the completion of each day''s work.
- Achieved timely completion of projects through effective scheduling and resource allocation.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Checked equipment to determine if maintenance was required.
- Provided feedback to workers on job performance and safety procedures.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Sourced suppliers and purchased necessary materials for work.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Assisted in recruiting and hiring new construction and extraction workers.
- Provide estimates to potential new customers.
- Resolved any customer questions and or concerns on site.
- Responsible for collecting deposits and final payments for completed work.
Education
Real Estate License - Real Estate
Weichert Real Estate School
Washington Twp., N.J.05.2005
Cosmetology License - Cosmetology
Gloucester County Institute of Technology
Deptford, NJ06.2000
Diploma - College Preparatory
West Deptford High School
Thorofare, NJ06.1999
Skills
- Empathy and patience
- Customer follow-up
- Parts ordering
- Vehicle diagnostics
- Appointment scheduling
- Service recommendations
- Strong work ethic
- Customer service
- Attention to detail
- Listening skills
- Multitasking and organization
- Excellent communication
- Computer skills
- Handling customer complaints
- Team collaboration
- Customer relationship management
- Conflict resolution
- Performance goals
- Documentation and reporting
- Service scheduling
- Client rapport
- Sales expertise
- Price quoting
- Repairs scheduling
- Bill preparation
- Willing to learn
- Teamwork and collaboration
- Team player
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Work area cleanliness
- Customer satisfaction
- Organizational skills
- Safety policies and procedures
- Active listening
- Adaptability and flexibility
- Safety awareness
Timeline
Automotive Service Advisor Assistant
Maserati and Alfa Romeo
11.2024 - 03.2025
Service Advisor
Volkswagen of Freehold
03.2024 - 08.2024
Service Advisor
Gateway Kia of North Brunswick
04.2023 - 10.2023
Assistant Foreman
Love's Tree Removal
02.2017 - 04.2023
Real Estate License - Real Estate
Weichert Real Estate School
Cosmetology License - Cosmetology
Gloucester County Institute of Technology
Diploma - College Preparatory
West Deptford High School
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