Holly Granton
Oxon Hill,MD
Summary
Detail-oriented surgical scheduler with expertise in conflict resolution, customer service, and insurance verification. Proven ability to streamline operations and support efficient surgical procedures.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Surgical Scheduler
Holy Cross Hospital - Holy Cross Hospital
Silver Spring, Maryland
12.2019 - Current
- Scheduled surgical procedures for multiple departments within Holy Cross Hospital.
- Coordinated with surgeons and nursing teams to ensure optimal scheduling based on availability and preferences.
- Utilized hospital scheduling software to streamline appointment processes efficiently.
- Resolved scheduling conflicts to enhance operating room utilization and minimize disruptions.
- Maintained secure and accurate records of surgical schedules and patient information to support operational integrity.
- Assisted in training new staff on scheduling protocols and systems at Holy Cross Hospital.
- Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
- Ensured that all necessary documentation was completed accurately prior to surgery date.
- Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
- Maintained detailed logs of patient information such as name, procedure type, insurance provider and estimated duration of operation.
- Provided guidance to new employees on proper protocol related to scheduling surgeries.
- Performed data entry into various computer systems related to surgical scheduling activities.
- Reviewed daily OR schedule for accuracy before posting it publicly.
- Managed incoming calls from physicians' offices requesting surgical services.
- Coordinated with physicians' offices on scheduling changes or cancellations due to emergency cases or patient cancellations.
- Resolved conflicts in scheduling by working closely with nursing personnel and hospital administration.
- Answered telephones and directed calls to appropriate medical or administrative staff.
Durable Medical Equipment Representative
Grubbs Pharmacy
Washington, District of Columbia
09.2010 - 09.2019
- Educated patients on durable medical equipment options and usage.
- Assisted with patient assessments to determine equipment needs.
- Managed inventory of durable medical equipment to ensure availability for patient needs.
- Collaborated with healthcare providers to ensure proper equipment delivery.
- Provided training to patients on equipment operation and maintenance.
- Maintained accurate records of patient interactions and equipment transactions.
- Responded to patient inquiries regarding product features and benefits.
- Trained patients on how to properly operate medical equipment.
- Assisted patients in selecting the best equipment to meet their individual needs.
- Managed inventory levels of all durable medical equipment items in stock.
- Identified customer needs and recommended appropriate durable medical equipment solutions.
- Performed follow-up visits to ensure that customers are satisfied with their purchase.
- Responded promptly to inquiries from existing or potential customers via phone, email or mail.
- Processed insurance claims and warranty paperwork to facilitate timely equipment access for patients.
- Cultivated relationships with referral sources, enhancing collaboration for patient referrals.
- Provided technical support to customers regarding proper use of durable medical equipment items.
- Informed patients about proper use of compression stockings, nebulizers, and urinary bags and answered questions in regards to these items.
- Demonstrated correct operation and preventive maintenance of medical equipment to personnel.
- Reported data for maintenance, installations, and inventory assessments.
Education
Some College (No Degree) - Human Resource Management
University of Maryland Global Campus
Hyattsville, MDSkills
- Surgical scheduling
- Customer service
- Team collaboration
- Insurance verification
- Telephone management
- Documentation scanning
- Insurance pre-certifications
- EHR systems expertise
- Verifying insurance
- Problem-solving
- Interpersonal skills
- Adaptability
- Medical Billing (Not Certified, Course Complete 2024)
Certification
Credentialing Specialist Certificate (AAPC)
Timeline
Surgical Scheduler
Holy Cross Hospital - Holy Cross Hospital
12.2019 - Current
Durable Medical Equipment Representative
Grubbs Pharmacy
09.2010 - 09.2019
Some College (No Degree) - Human Resource Management
University of Maryland Global Campus