Holly Gray
Old Hickory,TN
Summary
Goal-oriented professional with over 20 years of experience in administration, human resources, and management. Recognized for innovation and effective change management, with a proven track record in developing and implementing HR policies. Expertise in employee relations, strategic planning, and talent acquisition, driving productivity and efficiency. Strong leadership skills foster a positive work environment and enhance organizational success.
Overview
33
33
years of professional experience
Work History
Director of Human Resources
Tennessee Board of Regents
Nashville, TN
09.2017 - Current
- Administered system-wide employee benefits programs, including retirement, insurance, and educational assistance.
- Reviewed and analyzed changes in state and federal laws, drafting policy adjustments with legal counsel.
- Facilitated planning for annual service awards, benefits fairs, charitable campaigns, and enrollment periods.
- Managed development of system-wide benefits training materials tailored for institutions.
- Resolved benefit appeals and inquiries to ensure fair, timely, and equitable outcomes.
- Directed hiring functions, onboarding, personnel changes, and performance management processes.
- Spearheaded implementation of two Talent Management systems to enhance HR efficiency.
- Oversaw compliance with institutional and regulatory guidelines to standardize HR transactions.
Training, Administration and Insurance Benefits Manager
Benefits Administration
Nashville, TN
11.2015 - 09.2017
- Managed Benefits Administration Training team, coordinating training sessions for new agencies and Agency Benefits Coordinators.
- Oversaw training for over 1,100 Agency Benefits Coordinators across multiple agencies.
- Directed onboarding, performance coaching, and development of Benefits Administration staff.
- Engaged with high-level management in various state agencies on a daily basis.
- Supervised Administration team, coordinating duties and optimizing project handling for all Benefits Administration teams.
- Conducted training sessions tailored to staff and organizational learning needs, both in groups and individually.
- Facilitated agency onboarding and offboarding processes within State Group Health Insurance Plan.
- Ensured timely and accurate processing of transactions and interactions with vendors and customers.
Administration Support Supervisor
Benefits Administration
Nashville, TN
03.2015 - 11.2015
- Supervised Administrative team, delegating assignments and training staff to meet division objectives.
- Served as liaison to F & A Human Resource Office for vacancy postings and interview scheduling.
- Managed human resource functions for 90 employees, recommending actions on employment and retention.
- Coordinated RDA process and maintained agency records to ensure compliance with HIPAA regulations.
Administrative Services Assistant 4
TN Department of Health
Nashville, TN
01.2012 - 03.2015
- Delivered administrative and business support to Director of Vector-Borne Diseases.
- Managed financial, material, and personnel resources effectively.
- Coordinated meetings and organized publications for team efficiency.
- Conducted record reviews and performed data analysis for decision-making.
- Planned and ensured timely completion of multiple projects.
- Monitored program expenditures and prepared monthly budget reports.
General Manager
Neighborhood Bar & Grill
Spring Hill, TN
01.2010 - 01.2012
- Coordinated all aspects of business startup to ensure smooth operational launch.
- Developed and implemented policies and procedures to enhance organizational efficiency.
- Recruited, trained, and retained high-performing team members focused on results.
- Administered payroll transactions in compliance with State and Federal regulations.
- Planned and controlled budget to maintain fiscal responsibility.
- Ensured adherence to all policies and regulations, fostering a compliant work environment.
General Manager
O’Charley’s Inc.
Gallatin, TN
01.2001 - 01.2009
- Managed operations for business with up to 125 employees and annual sales exceeding $3.6 million.
- Directed all aspects of business operations through subordinate managers and supervisors.
- Conducted P&L reconciliation, budgeting, and forecasting to ensure financial accuracy.
- Oversaw human resources functions, including payroll and employee relations.
- Facilitated management staff development through structured training programs.
- Developed and implemented comprehensive training procedures and manuals for staff.
Senior Assistant Manager
Opryland Hotel
10.1994 - 01.2001
- Ensured compliance with applicable laws and industry standards across operations.
- Established efficient workflows to enhance organizational productivity.
- Managed vendor relationships through contract negotiations and timely delivery oversight.
- Maintained accurate records of employee attendance, payroll, and vacation requests.
- Coached and mentored team members to elevate job performance.
- Conducted new hire orientation and integrated international interns into the organization.
- Resolved employee conflicts by providing guidance on company policies and procedures.
Airman
United States Air Force
06.1992 - 09.1994
- Served in support of Operation Desert Storm
Education
Master of Science - Management
Austin Peay State University
01.2016
Bachelor of Science - Organizational Leadership, minor in Psychology
Middle Tennessee State University
01.2010
Skills
- Human resources administration
- HR policy development
- Benefits administration
- Talent management
- Employee relations
- Compensation analysis
- Organizational development
- Performance management
References
References available upon request.
Training
- American Management Association: Leadership, Management Excellence, Business Communication, Human Resources Management and Training.
- CASA Volunteer Training
- LEAD Tennessee
Timeline
Director of Human Resources
Tennessee Board of Regents
09.2017 - Current
Training, Administration and Insurance Benefits Manager
Benefits Administration
11.2015 - 09.2017
Administration Support Supervisor
Benefits Administration
03.2015 - 11.2015
Administrative Services Assistant 4
TN Department of Health
01.2012 - 03.2015
General Manager
Neighborhood Bar & Grill
01.2010 - 01.2012
General Manager
O’Charley’s Inc.
01.2001 - 01.2009
Senior Assistant Manager
Opryland Hotel
10.1994 - 01.2001
Airman
United States Air Force
06.1992 - 09.1994
Master of Science - Management
Austin Peay State University
Bachelor of Science - Organizational Leadership, minor in Psychology
Middle Tennessee State University
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