Overview
Work History
Education
Skills
Accomplishments
Timeline
Summary
Hi, I’m

Holly Green

GRAIN VALLEY,MO
Holly Green

Overview

31
years of professional experience

Work History

WireCo World Group

Inside Sales/Customer Care Manager
10.2024 - Current

Job overview

  • Guide a team of Inside Sales and Customer Care representatives responsible for servicing the needs of our domestic and international customers with our innovative solutions of products and applications specifically designed for Industrial, Fishing, Mining, Maritime, Energy, Military and Structural business industries.
  • High customer traffic with over 200 inquiries a day through phone, email and salesforce.
  • Implement process improvements that streamline customer inquiry resolution time.
  • Monitor performance metrics to identify trends and recommend strategic enhancements.
  • Coordinate cross-functional teams to ensure alignment on customer care strategies.

Dairy Farmers of America – DFA

Customer Service Manager
03.2022 - 10.2024

Job overview

  • Led a team of professional customer account specialists responsible for three domestic business divisions, handling order fulfillment and domestic sales to national grocery store chains, restaurants, wholesale clubs, etc.
  • Serviced customers from order to cash, ensuring prompt response of any issues from order placement, invoicing and beyond.
  • Managed new product sales as well as new brand product development and marketing.
  • Maintained logistics maintenance, addressing product damage, and managing under/over or lost shipments.
  • I was dedicated to building positive and effective relationships with my team, customers, external contacts , transportation/logistics, brokers, buyers, sales, credit, quality and manufacturing plants.

Meyer Laboratories

Inside Sales Manager
04.2021 - 10.2021

Job overview

  • Managed a team of 10 internal and remote Inside Sales Coordinators, partnering with the external sales team to identify target areas across the United States and Canada.
  • Produced leads using various applications and programs, including Zoom Info, Reference USA, cold calling, and warm leads.
  • Promoted the sale of bulk chemicals to manufacturing plants, distribution centers, and other industrial companies.

Safe Fleet / ROM Corp

Customer Service / Inside Sales Manager
06.2015 - 11.2020

Job overview

  • Created a positive, dynamic, and fun work environment while servicing over 125 calls and emails a day from customers.
  • Worked closely with engineering developing custom fits and products.
  • Met metrics, including time to fill, expediting orders, qualifying leads, quoting and SLA’s.
  • Assisted Territory/Regional Sales Managers, and National Account Managers (NAM) in the identification, acquisition, and retention of customers.
  • Assisted in the development, documentation, and adherence to departmental and corporate policies and procedures including safety.
  • Developed and maintained as needed reporting, to ensure Processed orders and related transactions via Safe Fleet ERP system (Syteline) were executed timely without sacrificing accuracy.
  • Developed strategic bundle and cross-selling sales plans to enhance customer engagement and drive revenue growth.
  • Maintained relationships and growth of key customer accounts to retain our preferred vendor status.

Heartland Tanning Supplies

SR. Manager Inside Sales / Call Center Operations
01.2013 - 06.2015

MachineryLink/FarmLink

Client Services Manager / Sr. Account Manager
10.2010 - 12.2012

Trip Mate Insurance - Kansas City, MO

Customer Service/Call Center Manager
08.1994 - 08.2011

Education

UMKC
Kansas City, MO

from Gender Studies

JCCC
Kansas

from General Studies

MCC
Blue Springs, MO

from General Studies

Skills

  • Microsoft Office
  • SAP S-4 Hana
  • Oracle JDE
  • Intelex
  • Navex
  • Qlik
  • SharePoint
  • PowerBI
  • Salesforce
  • Team management
  • Sales support
  • Account management
  • Sales analysis and reporting
  • Sales process development

Accomplishments

    I'm a professional in Customer Service Management and Inside Sales, prepared to elevate client satisfaction and streamline processes. Proven track record in resolving complex issues, enhancing customer experiences, and fostering a collaborative team environment. Strong communication, problem-solving, and leadership skills ensure adaptability to changing needs and reliability in achieving impactful results. Highly committed with hardworking mentality to maintain quality of services and products

Timeline

Inside Sales/Customer Care Manager

WireCo World Group
10.2024 - Current

Customer Service Manager

Dairy Farmers of America – DFA
03.2022 - 10.2024

Inside Sales Manager

Meyer Laboratories
04.2021 - 10.2021

Customer Service / Inside Sales Manager

Safe Fleet / ROM Corp
06.2015 - 11.2020

SR. Manager Inside Sales / Call Center Operations

Heartland Tanning Supplies
01.2013 - 06.2015

Client Services Manager / Sr. Account Manager

MachineryLink/FarmLink
10.2010 - 12.2012

Customer Service/Call Center Manager

Trip Mate Insurance - Kansas City, MO
08.1994 - 08.2011

UMKC

from Gender Studies

JCCC

from General Studies

MCC

from General Studies

Summary

ABOUT ME:


Hi, I am Holly Green, I am a fun, creative, easy going Customer Service Operations Manager, with an old school work ethic that includes commitment to my employer, intense loyalty, dedication, consistency, and hard work.

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