Summary
Overview
Work History
Education
Skills
Certification
Hobby
Timeline
Generic

Holly Greer

Lebanon,TN

Summary

Dynamic and compassionate professional with extensive experience at Bellacino's Pizza & Grinders and Home Instead. Excelled in multitasking and providing top-notch customer and patient care, enhancing team efficiency and client satisfaction. Skilled in problem-solving and emotional support, consistently exceeding performance expectations. Demonstrated adaptability and a strong work ethic, contributing to improved workplace productivity and client well-being. I show empathy and I am a great listener. I have always shown I can manage time well and complete every shift on time.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Caregiver

Home Instead
02.2021 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Helped with bowel regimes (helping to use the bathroom) for quads and paras. (Spinal Cord injuries)
  • Helped with the families children
  • Was consistently on time, picked up extra shifts, and is there when needed at last minute.

Crew Member

Bellacino's Pizza & Grinders - Downtown Greenville
03.2017 - 12.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Contributed to inventory management, minimizing food waste and controlling costs.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Improved team morale, leading to increased productivity and reduced turnover.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Assisted in menu development by providing feedback on popular items and customer preferences.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Prepared salads, soups and sandwiches for customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Was a shift leader when needed

Education

Bachelor Of Social Work - Human Services

University of Phoenix
Tempe, AZ

High School Diploma -

Wilson County Adult High School
Lebanon, TN
03.2012

Skills

  • Respectful and compassionate
  • Time management
  • Dependable and responsible
  • Multitasking
  • Strong ethics
  • Relationship building
  • Verbal and written communication skills
  • Team collaboration
  • ADL assistance
  • Care plan assessment
  • Reliability and punctuality
  • Compassion and empathy
  • Active listening
  • Adaptability and flexibility
  • Empathetic listening
  • Fast learner
  • Clear communication

Certification

  • Personal Care Aide Certification (PCA) - Various State Agencies or Community Colleges.
  • Home Health Aide Certification (HHA) - National Association for Home Care & Hospice.

Hobby

Taking care of others

Timeline

Caregiver

Home Instead
02.2021 - Current

Crew Member

Bellacino's Pizza & Grinders - Downtown Greenville
03.2017 - 12.2020

High School Diploma -

Wilson County Adult High School

Bachelor Of Social Work - Human Services

University of Phoenix

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Holly Greer