Holly Grice
Vanderbilt,MI
Summary
Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.
Overview
15
15
years of professional experience
Work History
Accounts Manager
Simple Credit
11.2015 - Current
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Established procedures for collection of past due amounts.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Supervised staff of collectors, monitoring phone calls and letters.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Streamlined collections procedures for increased productivity and reduced manual efforts.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Maintained compliance with federal, state, and local regulations governing debt collections practices.
- Adhered to established guidelines to increase profits and collect supplier payments.
- Conducted investigations of customer accounts and payment histories.
- Posted receipts to appropriate general ledger accounts.
- Created comprehensive reports on collection activities, highlighting key performance indicators and areas for improvement.
- Accessed credit records to evaluate customer credit histories.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Documented interactions in computer database and updated information.
- Conducted thorough credit reviews to assess risk levels and make informed decisions on extending credit or initiating collections actions.
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Researched and resolved accounts payable discrepancies.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
- Developed strategic plans for day-to-day financial operations.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Designed and maintained financial models to identify and measure risks.
Bank Teller Supervisor
National City
05.2009 - 10.2015
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Increased overall efficiency by implementing new procedures for cash handling, balancing, and discrepancy resolution.
- Strengthened internal controls through diligent adherence to audit requirements, leading to consistently satisfactory audit results for the branch.
- Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
- Contributed to the development of a positive work environment through team building initiatives and employee recognition programs.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Collaborated with branch management to develop annual budgets, aligning financial goals with organizational objectives.
- Reduced errors in transactions by providing ongoing training and coaching to bank tellers on best practices.
- Implemented time-saving strategies that reduced long wait times, resulting in increased customer satisfaction and loyalty.
- Maintained a secure work environment by enforcing safety protocols and conducting regular audits of vaults, cash drawers, and security systems.
- Enhanced the overall customer experience by working closely with the team to identify and address specific areas for service improvement.
- Examined tellers' reports of daily transactions for accuracy.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Utilized financial software to prepare consolidated financial statements.
- Complied with established internal controls and policies.
Education
High School Diploma -
Inland Lakes
Indian River, MI06.2001
Skills
- Past due balance management
- Customer Service Management
- Customer Relations
- Goal-oriented focus
- Exceptional organization
- Account Reconciliation
- Time management mastery
- Debt recovery expertise
- Superior attention to detail
- Payment Acceptance
- Billing concerns
- Portfolio Management Competence
- Customer Service
Timeline
Accounts Manager
Simple Credit
11.2015 - Current
Bank Teller Supervisor
National City
05.2009 - 10.2015
High School Diploma -
Inland Lakes
Similar Profiles
Scott PenroseScott Penrose
Marketing executive at Simple ScalingMarketing executive at Simple Scaling
CHRISTINA TURNERCHRISTINA TURNER
Project Manager at Simple LivingProject Manager at Simple Living
Griffin NortonGriffin Norton
Landscaper at Simple Vacation RentalsLandscaper at Simple Vacation Rentals
Erin WeatherwaxErin Weatherwax
Direct Support Professional at North Country Community Mental HealthDirect Support Professional at North Country Community Mental Health
Kelsey BoydKelsey Boyd
Medical Receptionist at Alpine Eye CareMedical Receptionist at Alpine Eye Care