Holly Griswold
Customer Service Extraordinaire
Solvang,CA
Summary
Responsible team member offering proven skills in maintaining clean facilities and promoting customer satisfaction through exceptional service. Dedicate long hours to complete fast-paced work. Customer service-driven team player good at connecting with people and fostering patron loyalty.
Overview
15
15
years of professional experience
1
1
ABC Certification
1
1
Serve Safe Certification
Work History
Pro Associate
Home Depot
01.2025 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key contractors, facilitating effective communication across departments and teams.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Lead Bartender
Alisal River Grill
12.2022 - 08.2024
- Order alcohol and other products for the bar and restaurant.
- Talked to venders about products and orders.
- Ability to cut employees when slow
- Trained staff in bar practices, customer service standards and productivity strategies.
- Create specialty cocktails for the bar and restaurant.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Contact companies for maintenance and other issues.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Server
Sunstone Winery
07.2021 - 12.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained clean and organized bar area.
- Communicated with guests to record orders and assess needs.
- Maintained accuracy and efficiency when processing sales transactions.
- Stayed up to date on menu changes to help customers make wine choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join Wine Club Program.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Food and Beverage Expediter, Bartender and Server
Hook'd Bar And Grill
01.2021 - 07.2021
- Received and assessed materials shipments, evaluating deliveries for quality and checking against invoice.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales figures.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Maintained responsibility for customer issues and provided end-to-end resolution using all available resources.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Food and Beverage Attendant and Cheese monger
Lucky Hen Larder
05.2017 - 03.2020
- Manage Coffee Shop.
- Train Employees to work all stations, daily operations and POS system.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning of shift.
- Work all operations including: Cheese and Charcuterie shop; Created cheese and charcuterie boards, helped customers by fulfilling orders.
- Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, cheese and Charcuterie bars and supply cupboards.
- Assisted customers by answering questions and fulfilling requests.
- Prepared and expedited food orders to support waitstaff and other team members.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Worked closely with Owner/Management and Fellow staff to solve problems and handle customer concerns.
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
Education
No Degree - Culinary Arts Program
Santa Barbara City College
Santa Barbara, CANo Degree - Liberal Arts And General Studies
Cuesta College
San Luis Obispo, CAHigh School Diploma - undefined
Atascadero Unified School District
Atascadero, CA06.2002
Skills
- Employee Training
- Active Listening
- Mindful Collaboration
- Multi Tasking
- Scheduling
- Operations Oversight
- Problem solving
- Self Motivated
- Excellent Communication Skills
- Computer skills
- Attention to detail
- Time management
- Customer service
- Leadership qualities
- Relationship building
- New hire training
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- California ABC Certified
- Serve Safe Certified
- Sexual harassment training Certificate
Languages
English
Native or Bilingual
Timeline
Pro Associate
Home Depot
01.2025 - Current
Lead Bartender
Alisal River Grill
12.2022 - 08.2024
Server
Sunstone Winery
07.2021 - 12.2022
Food and Beverage Expediter, Bartender and Server
Hook'd Bar And Grill
01.2021 - 07.2021
Food and Beverage Attendant and Cheese monger
Lucky Hen Larder
05.2017 - 03.2020
No Degree - Liberal Arts And General Studies
Cuesta College
High School Diploma - undefined
Atascadero Unified School District
No Degree - Culinary Arts Program
Santa Barbara City College
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