Holly Gullekson
Dexter,MI
Summary
Highly organized, with a willingness to learn and contribute in a team environment. I pay attention to detail and take pride in a job well done. Strong communication skills and customer service background. Looking forward to growing with this organization and feel I can continue to be an asset in this role.
Overview
26
26
years of professional experience
Work History
Interim Team Leader
Trinity Health
Ann Arbor, MI
10.2023 - Current
- Running and maintaining daily and monthly productivity reports for the Rad 1 team in Central Scheduling
- Inputting data and sending out the "Daily Huddle" for the Rad 1 and Rad 2 Central Scheduling Teams each morning
- Acting as the point of contact for Rad 1 schedulers and departments.
- Assisting in interviewing potential additions to the Central Scheduling Team
- Relaying necessary changes to scheduling processes for Rad 1 schedulers and noting updates to documemtation
- Assigning tasks and lunches to Rad 1 team
- Assisting in updating the staff schedule and monthly off phone schedule
- Deleting outdated orders from patient accounts
- Informing schedulers of errors and reviewing with them proper way to prevent future errors
Patient Access Representative
Trinity Health
Ann Arbor, MI
11.2019 - Current
- Scheduling patients in a timely manner ensuring orders are accurate and current.
- Completing patient registration by gathering up to date demographic and insurance information and running preliminary insurance verification.
- Completing follow up work as required to re-schedule patient and obtain corrected testing orders
- Making outgoing calls to schedule patients with outstanding orders.
- Transcribing and indexing orders from outside facilities electronically into patient accounts.
Substitute Teacher
Edustaff
Ann Arbor, MI
09.2018 - 10.2019
- Worked throughout Washtenaw County in both classroom and office setting, Duties varied from completing administrative tasks as well as guest teaching in classrooms and carrying out assignments left by teachers.
Medical Receptionist
Westland Clinic
Westland, MI
02.2002 - 09.2003
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Medical Receptionist
Health Quest Of Farmington
Farmington, MI
01.2000 - 01.2003
- Answer calls and schedule patient appointments at a very busy practice with several providers
- Verify insurance and collect payment prior to service
- Greet visitors and patients and inform providers of their arrival
- Complete insurance claims and referall forms
- Check out patients and schedule follow up appointments
- Maintain patient files and records
- Travel to other locations and train clerical staff on processes
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Officer
Dr Stanley Sczecienski
Westland, MI
04.1998 - 01.2000
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Collected copays and prepayments
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Created patient referrals for specialist appointments
- Worked with pharmacy representatives
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Kepts the waiting area clean and welcoming
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Printed prescription requests and queries in compliance with practice protocol.
Education
Associate of Arts -
Schoolcraft College
Livonia, MI05.2021
Skills
- Time Management
- Customer Focus
- Relationship Building
- Collaborative Leadership
- Feedback Delivery
- Effective Communication
- Team Building
- Organizational Skills
- Attention to Detail
- Goal Setting
Timeline
Interim Team Leader
Trinity Health
10.2023 - Current
Patient Access Representative
Trinity Health
11.2019 - Current
Substitute Teacher
Edustaff
09.2018 - 10.2019
Medical Receptionist
Westland Clinic
02.2002 - 09.2003
Medical Receptionist
Health Quest Of Farmington
01.2000 - 01.2003
Medical Officer
Dr Stanley Sczecienski
04.1998 - 01.2000
Associate of Arts -
Schoolcraft College