Holly Gustin
Puyallup,WA
Summary
Dynamic and results-oriented professional with extensive experience in healthcare administration, notably with MultiCare Health System. Excelled in utilizing advanced software tools like Epic to enhance scheduling efficiency, demonstrating a strong work ethic and problem-solving skills. Achieved significant improvements in workflow optimization and patient care coordination, underpinned by effective communication and teamwork.
Overview
23
23
years of professional experience
Work History
Provider Scheduling Coordinator
Multicare Health System
10.2018 - Current
- Utilize advanced software tools like Excel, Outlook, and Epic to effectively manage scheduling templates.
- Building/managing templates in Epic for 20+ clinics totaling more than 200 providers across Mary Bridge.
- Address and resolve scheduling issues promptly, minimizing disruptions to patients.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and sustainability by communicating with managers/supervisors/clinical leads.
- Communicated scheduling changes to staff members by partnering with the Access Center and clinics.
- Worked with managers and supervisors to plan and coordinate templates.
- Optimized workflow by prioritizing tasks based on urgency.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Assisted in optimizing project planning meetings by providing insights on scheduling constraints and opportunities.
Patient Scheduling Coordinator
Multicare Health System
10.2009 - 10.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Independently managed front office operations including: patient registration, rescheduling, check in/out, phones, patient care coordination with specialty clinics and other resources,
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Used Epic to schedule patients.
- Collaborated with other departments and clinical staff to coordinate department and individual meetings and coordination of care for patients.
- Ensured successful operations by managing deliveries and work requests with IS&T & building engineering.
- Effectively upskilled and shared knowledge with new-hires.
Patient Care Representative
Group Health Cooperative
01.2002 - 10.2009
- Patient registration, scheduling, check in/out, phones
- Provider schedule management
Education
High School Diploma -
Bethel High School
Spanaway06-2000
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Attention to detail
- Critical thinking
- Office administration
- Effective multitasking
- Outlook/Word/Excel/Epic
- Patient Privacy and compliance
Timeline
Provider Scheduling Coordinator
Multicare Health System
10.2018 - Current
Patient Scheduling Coordinator
Multicare Health System
10.2009 - 10.2018
Patient Care Representative
Group Health Cooperative
01.2002 - 10.2009
High School Diploma -
Bethel High School
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