Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Hadley

Evanston,IL

Summary

Twelve-year RV industry veteran successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customer while making sales. Performance history of developing strong, collaborative relationships.

Overview

20
20
years of professional experience

Work History

Inside Sales Representative

Heartland RV
06.2017 - 01.2024
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Leveraged in-depth product knowledge.
  • Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
  • Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.

Technical Publications Specialist

Grand Design RV
10.2016 - 06.2017
  • Improved documentation quality by implementing standardized templates and style guides.
  • Enhanced user experience through the creation of clear, concise manuals and user guides.
  • Collaborated with engineering teams to ensure technical accuracy in all published materials.
  • Streamlined document review process, reducing turnaround time for revisions and final approval.
  • Managed multiple projects simultaneously, ensuring timely delivery of high-quality documentation within budget constraints.
  • Established strong working relationships with cross-functional teams including marketing, sales, engineering, and support staff members.

Web Content Specialist

Lippert Components
06.2016 - 09.2016
  • Optimized website performance by regularly auditing site content, identifying areas for improvement, and implementing necessary changes.
  • Leveraged various CMS platforms such as WordPress to effectively manage and update webpage contents.
  • Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
  • Maintained consistency in voice and style across all web content to establish a strong brand identity.
  • Edited and proofread fellow team members'' work, ensuring consistent quality across all published materials.

Technical Training Coordinator

Lippert Components
02.2013 - 06.2016
  • Scaled a training team from one to eight during tenure.
  • Facilitated open communication between trainers and trainees, fostering an environment conducive to learning and knowledge sharing.
  • Developed relationships with dealers and associations for specialized training resources.
  • Coordinated training schedules across sites with dealer and associations to optimize training initiatives.
  • Built and maintained professional relationships with dealers and association.

Associate Technical Writer

Lippert Components
11.2012 - 02.2013
  • Enhanced user comprehension by creating clear and concise technical documentation.
  • Collaborated with cross-functional teams to ensure consistency and accuracy of technical content.
  • Improved overall project efficiency by implementing standardized templates and style guides for all technical documents.
  • Managed multiple documentation projects simultaneously while maintaining strict deadlines and quality standards.
  • Consulted subject matter experts during document creation process to ensure complete accuracy in all published materials.
  • Observed in-progress operations to identify important steps for technical instructions.
  • Proofread copy written by colleagues to correct spelling, punctuation, and grammar.

Development Assistant

LeSEA Broadcasting
11.2010 - 04.2012
  • Enhanced fundraising efforts by researching potential donors and maintaining an updated database.
  • Streamlined communication with donors through personalized emails and letters, fostering positive relationships.
  • Collaborated with the development team to create impactful marketing materials for campaigns and events.
  • Maintained accurate records of all donations in CRM system, ensuring data integrity for future reporting needs.
  • Participated in strategic planning sessions with development team members, contributing to long-term goals and objectives.

Campus Coordinator

Crossing Educational Center
03.2008 - 11.2010
  • Enhanced campus engagement by organizing and promoting various student events and activities.
  • Served as the primary liaison between the campus community and external organizations such as local businesses or non-profit organizations.
  • Fostered an environment conducive to personal growth by offering diverse extracurricular options.
  • Collaborated with faculty, staff and students to identify and address institutional challenges.

Development Operations Assistant

LeSEA BRoadcasting
08.2006 - 03.2008
  • Enhanced fundraising efforts by researching potential donors and maintaining an updated database.
  • Streamlined communication with donors through personalized emails and letters, fostering positive relationships.
  • Collaborated with the development team to create impactful marketing materials for campaigns and events.
  • Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.

Communications Specialist

Good News Ministries
01.2006 - 08.2006
  • Collaborated with cross-functional teams to create cohesive messaging for promotional materials.
  • Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
  • Developed ideas and leads for new stories.
  • Designed company outreach and fundraising campaigns.
  • Produced and distributed brochures and newsletters.

Founder

Reason 4 Hope
01.2011 - 04.2014
  • Led the strategic planning process.
  • Developed strong partnerships with local media outlets.
  • Created organization's mission and vision statements.
  • Created and directed programming to impact our community.

Donor Relations Coordinator

LeSEA Broadcasting
01.2004 - 01.2006
  • Collaborated with fundraising teams to develop targeted campaigns and solicitations, increasing overall donations.
  • Managed key relationships with donors through regular updates, reports, and timely acknowledgments.
  • Assisted in developing annual budgets focused on achieving ambitious fundraising goals while maintaining cost efficiency in operations.
  • Trained all staff, and provided direct supervision.

Department Manager

Toys"R"Us
08.2003 - 01.2006
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Communicated with managers of other departments to maintain transparency.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Bachelor of Science - Mass Communications

Pensacola Christian College
Pensacola, FL

Skills

  • Attention to Detail
  • Customer Service
  • Strategic Planning
  • Content
  • Creative Conceptualization
  • Problem Solving

Timeline

Inside Sales Representative

Heartland RV
06.2017 - 01.2024

Technical Publications Specialist

Grand Design RV
10.2016 - 06.2017

Web Content Specialist

Lippert Components
06.2016 - 09.2016

Technical Training Coordinator

Lippert Components
02.2013 - 06.2016

Associate Technical Writer

Lippert Components
11.2012 - 02.2013

Founder

Reason 4 Hope
01.2011 - 04.2014

Development Assistant

LeSEA Broadcasting
11.2010 - 04.2012

Campus Coordinator

Crossing Educational Center
03.2008 - 11.2010

Development Operations Assistant

LeSEA BRoadcasting
08.2006 - 03.2008

Communications Specialist

Good News Ministries
01.2006 - 08.2006

Donor Relations Coordinator

LeSEA Broadcasting
01.2004 - 01.2006

Department Manager

Toys"R"Us
08.2003 - 01.2006

Bachelor of Science - Mass Communications

Pensacola Christian College

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