Holly Hadley
Evanston,IL
Summary
Twelve-year RV industry veteran successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customer while making sales. Performance history of developing strong, collaborative relationships.
Overview
20
20
years of professional experience
Work History
Inside Sales Representative
Heartland RV
Elkhart, IN
06.2017 - 01.2024
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Leveraged in-depth product knowledge.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
Technical Publications Specialist
Grand Design RV
Middlebury, IN
10.2016 - 06.2017
- Improved documentation quality by implementing standardized templates and style guides.
- Enhanced user experience through the creation of clear, concise manuals and user guides.
- Collaborated with engineering teams to ensure technical accuracy in all published materials.
- Streamlined document review process, reducing turnaround time for revisions and final approval.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality documentation within budget constraints.
- Established strong working relationships with cross-functional teams including marketing, sales, engineering, and support staff members.
Web Content Specialist
Lippert Components
Elkhart, IN
06.2016 - 09.2016
- Optimized website performance by regularly auditing site content, identifying areas for improvement, and implementing necessary changes.
- Leveraged various CMS platforms such as WordPress to effectively manage and update webpage contents.
- Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
- Maintained consistency in voice and style across all web content to establish a strong brand identity.
- Edited and proofread fellow team members'' work, ensuring consistent quality across all published materials.
Technical Training Coordinator
Lippert Components
Elkhart, IN
02.2013 - 06.2016
- Scaled a training team from one to eight during tenure.
- Facilitated open communication between trainers and trainees, fostering an environment conducive to learning and knowledge sharing.
- Developed relationships with dealers and associations for specialized training resources.
- Coordinated training schedules across sites with dealer and associations to optimize training initiatives.
- Built and maintained professional relationships with dealers and association.
Associate Technical Writer
Lippert Components
Elkhart, IN
11.2012 - 02.2013
- Enhanced user comprehension by creating clear and concise technical documentation.
- Collaborated with cross-functional teams to ensure consistency and accuracy of technical content.
- Improved overall project efficiency by implementing standardized templates and style guides for all technical documents.
- Managed multiple documentation projects simultaneously while maintaining strict deadlines and quality standards.
- Consulted subject matter experts during document creation process to ensure complete accuracy in all published materials.
- Observed in-progress operations to identify important steps for technical instructions.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
Development Assistant
LeSEA Broadcasting
South Bend, IN
11.2010 - 04.2012
- Enhanced fundraising efforts by researching potential donors and maintaining an updated database.
- Streamlined communication with donors through personalized emails and letters, fostering positive relationships.
- Collaborated with the development team to create impactful marketing materials for campaigns and events.
- Maintained accurate records of all donations in CRM system, ensuring data integrity for future reporting needs.
- Participated in strategic planning sessions with development team members, contributing to long-term goals and objectives.
Campus Coordinator
Crossing Educational Center
Elkhart, IN
03.2008 - 11.2010
- Enhanced campus engagement by organizing and promoting various student events and activities.
- Served as the primary liaison between the campus community and external organizations such as local businesses or non-profit organizations.
- Fostered an environment conducive to personal growth by offering diverse extracurricular options.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
Development Operations Assistant
LeSEA BRoadcasting
08.2006 - 03.2008
- Enhanced fundraising efforts by researching potential donors and maintaining an updated database.
- Streamlined communication with donors through personalized emails and letters, fostering positive relationships.
- Collaborated with the development team to create impactful marketing materials for campaigns and events.
- Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
Communications Specialist
Good News Ministries
Indianapolis, IN
01.2006 - 08.2006
- Collaborated with cross-functional teams to create cohesive messaging for promotional materials.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Developed ideas and leads for new stories.
- Designed company outreach and fundraising campaigns.
- Produced and distributed brochures and newsletters.
Founder
Reason 4 Hope
Howe, IN
01.2011 - 04.2014
- Led the strategic planning process.
- Developed strong partnerships with local media outlets.
- Created organization's mission and vision statements.
- Created and directed programming to impact our community.
Donor Relations Coordinator
LeSEA Broadcasting
South Bend, IN
01.2004 - 01.2006
- Collaborated with fundraising teams to develop targeted campaigns and solicitations, increasing overall donations.
- Managed key relationships with donors through regular updates, reports, and timely acknowledgments.
- Assisted in developing annual budgets focused on achieving ambitious fundraising goals while maintaining cost efficiency in operations.
- Trained all staff, and provided direct supervision.
Department Manager
Toys"R"Us
Mishawaka, IN
08.2003 - 01.2006
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Communicated with managers of other departments to maintain transparency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Science - Mass Communications
Pensacola Christian College
Pensacola, FLSkills
- Attention to Detail
- Customer Service
- Strategic Planning
- Content
- Creative Conceptualization
- Problem Solving
Timeline
Inside Sales Representative
Heartland RV
06.2017 - 01.2024
Technical Publications Specialist
Grand Design RV
10.2016 - 06.2017
Web Content Specialist
Lippert Components
06.2016 - 09.2016
Technical Training Coordinator
Lippert Components
02.2013 - 06.2016
Associate Technical Writer
Lippert Components
11.2012 - 02.2013
Founder
Reason 4 Hope
01.2011 - 04.2014
Development Assistant
LeSEA Broadcasting
11.2010 - 04.2012
Campus Coordinator
Crossing Educational Center
03.2008 - 11.2010
Development Operations Assistant
LeSEA BRoadcasting
08.2006 - 03.2008
Communications Specialist
Good News Ministries
01.2006 - 08.2006
Donor Relations Coordinator
LeSEA Broadcasting
01.2004 - 01.2006
Department Manager
Toys"R"Us
08.2003 - 01.2006
Bachelor of Science - Mass Communications
Pensacola Christian College