Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Holly Haley

Teacher
Catlett,VA

Summary

Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.

Overview

4
4
years of professional experience

Work History

Support Specialist

FEMA
07.2024 - Current
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Provided detailed reports on support activities and outcomes, enabling strategic improvements in service delivery.
  • Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.

Teller

Growmark
01.2023 - 07.2024
  • Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
  • Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Registered Behavior Technician

Connex Family Services
01.2024 - 06.2024
  • Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
  • Conducted detailed behavioral assessments to inform tailored intervention strategies, fostering positive outcomes.
  • Promoted generalization of learned behaviors across various settings, ensuring clients' success beyond clinical environment.

Residential Counselor

Youth For Tomorrow
10.2022 - 12.2023
  • Strengthened team cohesion by leading staff training sessions on effective counseling techniques and crisis intervention.
  • Conducted group therapy sessions to foster supportive community environment among residents.

Teacher

Prince Wiliam County
08.2020 - 10.2022
  • Improved student engagement by incorporating interactive learning technologies into lesson plans.
  • Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.

Education

Bachelor of Science - Education

Old Dominion University
Norfolk, VA
12.2020

Skills

    Call Management

    Data Collection

    Drawer balancing

    Customer Relationship Building

    Curriculum Implementation

    Critical Thinking

    Virtualization Technologies

    Helpdesk operations

    Escalation Handling

Software

Genesys

Spreadsheets

Data Analysis

Microsoft office

Google Drive

Email

Team Collaboration

Timeline

Support Specialist

FEMA
07.2024 - Current

Registered Behavior Technician

Connex Family Services
01.2024 - 06.2024

Teller

Growmark
01.2023 - 07.2024

Residential Counselor

Youth For Tomorrow
10.2022 - 12.2023

Teacher

Prince Wiliam County
08.2020 - 10.2022

Bachelor of Science - Education

Old Dominion University

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