Open To Work
Holly Handschke
Lakeside,CA
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Administrative AssistantOffice ClerkReceptionistWork Type
Full TimePart TimeLocation Preference
On-SiteHybridLocation: Lakeside, CASan Diego, CAEl Cajon, CASantee, CALa Mesa, CA
Open to relocation: Yes
Salary Range
50000/yr - 100000/yrImportant To Me
Career advancementWork-life balancePaid time offPersonal development programsCompany CultureSummary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through over 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
10
10
years of professional experience
Work History
Reservations Sales Agent, VIP Reservations, Department Certified Trainer
Viejas Casino and Resort
Alpine, CA
08.2023 - 02.2026
- Answer incoming calls from hosts to book rooms, add amenities, special requests, cancellations, and add check-in instructions for their guests.
- Answers incoming calls for reservations and responds to guests’ questions regarding rooms, amenities, and rates.
- Accurately enters room bookings into Stay's central reservation system.
- Advised hosts on past stay history, upgrades, and amenity costs, ensuring informed decisions for their guests.
- I made reservations from the internal vHotel (SharePoint) and email requests from hosts, and completed the requests via the vHotel system and Microsoft Outlook email.
- Understood and utilized upsell guides and offer charts, implementing changes to enhance guest options.
- Completed daily reports, emails, and checklists for VIP reservations, maintaining accurate records using STAY and CMP.
- As a certified trainer, I used the Reservations Agent Training Guide to train new team members, as well as department policies and procedures, including offer and upsell guides.
- I attended quarterly Certified Trainer sessions as well.
- Created quick-reference call flows to standardize responses, improving response consistency and reducing call handling time.
Election Worker, Lead and Office Assistant
San Diego County Registrar of Voters and Auditor Controller
San Diego, CA
10.2018 - 08.2023
- Trained and mentored new and existing employees in all areas, including petitions, database maintenance, and call center operations, ensuring accuracy through thorough review of their work.
- Answered diverse inquiries from registered voters and poll workers in the call center utilizing the Voter Registration Database, DIMS, and multi-line phone system, effectively managing peak demand periods during local and national elections since October 2018, and leading efforts since May 2022.
- Verified signatures and raw counts of official County and State Petitions as well as local candidate filings.
- Counted signatures on petitions to ensure accuracy, stamping and signature verification of signatures of petitions.
- Organized and counted thousands of incoming ballots and mail, ensuring proper classification by type.
- Performed database maintenance in DIMS.
- Attached images to voter registration files upon completion of change of address.
- Reviewed and applied incoming Voter Registration data for file updates utilizing INET.
- Searched for and printed archived pdf files of voter registration forms in the CARA database upon demand and for special projects.
- Assisted and trained with the Vote by Mail Department with Signature Verification of mailed ballots in a leadership role.
- Answer the department’s calls from the public and log all calls in a spreadsheet.
- Helped customers and designated check couriers at the counter and logged all interactions.
- Process any returned warrants via US mail from an undeliverable state thru resolution.
- This process included: logging receipt of and making copies of warrants/checks within a form to distribute to originating departments then logging the signed/completed forms from the departments and process according to the instructions.
- Processed Affidavit forms for those who need a new warrant/check issued.
- Timestamp and process incoming mail via the mail room and delivered it to the appropriate staff.
- Logged external entity claims for payment and delivered to appropriate staff.
- Logged Unclaimed Monies Claims and distributed forms to appropriate staff.
- File paperwork in a timely manner.
- Help order office supplies.
Sales Associate
Walmart
Santee, CA
08.2019 - 01.2021
- Assisted customers with purchases in all departments.
- Zoned and stocked assigned areas, ensuring neat arrangement and safety for customers using technology and equipment like TC70, cardboard baler/compactor, pallet jack, merchandise carts, and ladders.
- Supported operations in the Apparel and Home Departments during busy periods.
- Provided coverage for phone operator and fitting room, managing duties with store-wide radio and paging systems.
- Adhered to company-wide social distancing guidelines, utilized personal protective equipment, and maintained increased workplace cleaning protocols during 2020 to 2021.
Home Office Clerk
Budget Blinds
Chula Vista, CA
04.2018 - 07.2018
- Managed customer email correspondence to enhance communication and service quality. and managed incoming calls to ensure prompt responses.
- Organized schedules for sales and installations to optimize workflow.
- Supported owner/salesperson in daily Budget Blinds operations and coordinated shipment tracking.
Domestic Engineer/Active Volunteer
Self
Various, Various
03.2011 - 03.2018
- Coordinated therapeutic, educational, and medical care for a child with special needs.
- Trained in Special Education IEP process to identify solutions and address challenges.
- Managed daily family affairs, financial matters, and child education and care, ensuring smooth household operations.
- Maintained accurate records for appointments and supplies, facilitating timely renewals and uninterrupted access to essential services.
- Volunteered as a mentor for Senior Enlisted Spouse Symposium, enhancing military community engagement.
- Supported awards and advancement ceremonies to recognize achievements within military families.
- Assisted Command Family Readiness Officer with administrative duties and organized social events, strengthening community engagement.
- Used various tools to repair and maintain household items, ensuring safety and functionality.
Field Office Coordinator
American Red Cross
Yokosuka, Japan
06.2010 - 02.2011
- Initiate and assisted with emergency communications between military service members, their families and their commands.
- Facilitated health and safety training programs (CPR, babysitter certification) and disaster preparedness training, enhancing community readiness.
- Supervised volunteer staff and managed human resource functions, including recruitment, training, and evaluation, ensuring a diverse volunteer representation.
- Ensured accurate base command contact information for emergency coordination were up-to-date for emergency communication and disaster preparedness.
- Performed financial and administrative functions in accordance with American Red Cross policies and procedures.
- Delivered Red Cross information during command orientation briefings, school visits, and pre-deployment fairs, increasing awareness of available services.
Administrative Assistant
Pridestaff
Kansas City, MO
03.2009 - 08.2009
- Supported Branch Manager and management team at Glazers Midwest with administrative tasks.
- Researched, mapped and booked travel and hotel for Branch Manager.
- Assisted the Administrative Staff and Graphics Department.
- Designed invitations, menus, and advertisements to promote Graphics Department and Sales initiatives.
- Compiled and printed spreadsheets and reports.
- Performed data entry and database research in Diver and AS400 systems.
- Recorded bills, vendor recoveries and commission reversals.
- Managed incoming calls and messages, ensuring prompt communication with appropriate management personnel.
Technical Writer
Pridestaff & Automatic Systems
Kansas City, MO
11.2007 - 02.2009
- Prepared seven series of Operating and Instruction manuals for Bulk Handling Systems per the customer specifications.
- Wrote descriptions of the newly designed conveyors using input from the design engineers as well as information contained within drawings.
- Compiled purchased parts information into a Spare Parts List for each project conveyor, facilitating future maintenance.
- Ensured each manual contained comprehensive spare parts lists for user convenience.
- Created manuals for electronic distribution to customers utilizing Microsoft Office, AutoCAD 2008, and Adobe Professional 9.
- Maintained and updated an Engineering Vendor Data Library with design data, catalogs, instruction and operating/maintenance manuals.
- These documents were for use in engineering design as well as the final conveyor operating manuals.
- Assembled the preliminary and final versions of the operating manuals in hard-copy format as well as in pdf format for delivery to the customer.
- Gathered vendor data from external sources and sub-contractors for integration into manuals.
- Updated and maintained drawing lists for engineering department use.
- Prepared construction administration documents for Project Engineers delivery to customer’s document control systems.
- Primarily for newly engineered conveyors at coal operated power plants.
Administrative Assistant
Gould Evans
Kansas City, MO
11.2006 - 09.2007
- Assisted three Vice Presidents at the architectural firm of Gould Evans Associates, LC.
- Coordinated meetings, travel, expenses, and conference calls for high-profile projects.
- Typed correspondence, maintained documents for design and construction projects, and archived materials upon project completion to ensure organized project records.
- Documented 400 construction administration transmittals, RFIs, and ASIs to ensure clear communication and compliance. Mainly, these construction administration transmittals, RFIs, and ASIs were for the West Edge Hotel and Office project, to facilitate effective communication and documentation for the project.
- Managed construction administration documents for various projects in the absence of the document controller.
- Initiated and distributed mail and shipments to and from vice presidents and associates.
- Assisted office operations by covering receptionist duties during absences. And assisted other vice presidents, associates, and principals as needed.
- Compiled and prepared project documentation, including emails and drawings, for legal proceedings for three projects to support compliance and legal requirements.
- Educated using MS Access, Construction Administration database, Newforma 4.0, American Institute of Architects software, Revit, and the Deltek system.
Secretary
Lockheed Martin Technology Services
Kansas City, MO
2006 - 10.2006
- Provided administrative support to the Project Managers, engineers, and drafters at the US Department of Transportation Federal Aviation Administration Central Region.
- Maintained CAD drawing records and office documents using Bentley ProjectWise Document Management Software, ensuring accurate documentation and accessibility.
- Processed over 500 file transactions annually (paper and electronic).
- Improved document quality by editing for grammar and consistency for managers, maintained files and completed any special requests.
- Customized ProjectWise to track and report legacy data and new documents, creating a Quick Reference Guide for users to enhance operational efficiency.
- Contributed to team objectives by updating regional drafting procedures, improving workflow and compliance.
- Educated in Bentley Software such as MicroStation and ProjectWise as well as MS Excel, PowerPoint and Access.
Education
AS - Computer Systems and Networking Technology
Certificates - Essential UNIX, Topics in Network Design
Interior Design and AutoCAD 2002 courses -
Certificate - Access 2000 - Module II
Certificates - MicroStation, ProjectWise Basics
Advanced courses - MS PowerPoint, Excel and Access 2000
Skills
- Six Sigma Green Belt
- Typing speed: 35 wpm
- Documentation management
- Attention to detail
- Problem solving
- Customer engagement
- Order processing
- Employee training
- Retail operations
- Effective communication
Timeline
Reservations Sales Agent, VIP Reservations, Department Certified Trainer - Viejas Casino and Resort
08.2023 - 02.2026
Sales Associate - Walmart
08.2019 - 01.2021
Election Worker, Lead and Office Assistant - San Diego County Registrar of Voters and Auditor Controller
10.2018 - 08.2023
Home Office Clerk - Budget Blinds
04.2018 - 07.2018
Domestic Engineer/Active Volunteer - Self
03.2011 - 03.2018
Field Office Coordinator - American Red Cross
06.2010 - 02.2011
Administrative Assistant - Pridestaff
03.2009 - 08.2009
Technical Writer - Pridestaff & Automatic Systems
11.2007 - 02.2009
Administrative Assistant - Gould Evans
11.2006 - 09.2007
Secretary - Lockheed Martin Technology Services
2006 - 10.2006
Mercer County Community College - AS, Computer Systems and Networking Technology
Lockheed Martin Continuing Education Program - Certificates, Essential UNIX, Topics in Network Design
Tidewater Community College - Interior Design and AutoCAD 2002 courses,
ProCom Training/Lockheed Martin Cont. Ed. Prog. - Certificate, Access 2000 - Module II
Bentley Training - Certificates, MicroStation, ProjectWise Basics
New Horizons - Advanced courses, MS PowerPoint, Excel and Access 2000
Affiliations
Old Cars, I like learning about them and working on them.
Volunteer Experience
- R.A. Bloch Cancer Foundation, Database Administration work, 03/01/09, 08/01/09
- American Red Cross, General Office Work at base office, Yokosuka, Japan, 12/01/09, 06/01/10