Holly Hanlon
Fort Mill,SC
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Barista
Aramark, University Of South Carolina
09.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Merchandise Associate
Carowinds Amusement Park
05.2023 - 08.2023
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
Counter, Cashier and Expediter
Capriotti's Sandwich Shop
10.2021 - 03.2023
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
- Greeted guests, promoted specials, and took orders.
- Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
Education
Bachelor of Arts - English
University of South Carolina - Columbia
Columbia, SC05.2026
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Espresso machine operation
- Order Taking
Timeline
Barista
Aramark, University Of South Carolina
09.2023 - Current
Merchandise Associate
Carowinds Amusement Park
05.2023 - 08.2023
Counter, Cashier and Expediter
Capriotti's Sandwich Shop
10.2021 - 03.2023
Bachelor of Arts - English
University of South Carolina - Columbia
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