Holly Hanson
Philadelphia,PA
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Industrious Guest Services Agent skilled in resolving guest complaints utilizing tact, diplomacy, and critical thinking. Driven to foster satisfaction and superior service through dedication to exceeding guest expectations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Hospitality Manager
Aspen View Retirement Community
Billings, MT
08.2023 - Current
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Ensured compliance with safety regulations and health codes by conducting routine inspections of facility areas.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Provided guidance and support to employees regarding hospitality industry best practices and standards.
- Analyzed data to identify trends in customer satisfaction ratings and addressed any issues accordingly.
- Reviewed billing processes regularly to ensure accuracy prior to invoicing customers.
- Developed and implemented hospitality policies to ensure resident satisfaction.
- Performed maintenance tasks including installing PTAC units, painting, and unclogging toilets.
- Oversaw recruiting, interviews and new employee hiring.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to new residents.
CNA Supervisor
Keene Insight
Billings, MT
04.2020 - Current
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Administrate prepared meds.
- Help patients with household tasks , such as laundry showers, and dishes.
- On call when owner/ operator was out of town.
- Maintained records management system to process personnel information and produce reports.
- Established solid relations with leadership.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
Personal Care Assistant
Hugh Cummings
Billings, MT
03.2019 - 10.2022
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Provided ongoing compassionate patient care for each client.
- Assisted with meal planning to meet nutritional plans.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Reported concerns to nurse supervisor to promote optimal care.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Supported bathing, dressing and personal care needs.
CNA
Billings Clinic
Billings, MT
08.2013 - 01.2019
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Helped residents walk with or without self-help devices.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Organized schedules for 30 CNA’s for the floor I was on.
CNA
Valley Health Care Center
Billings, MT
04.2007 - 07.2013
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Distributed drinking water and nourishment to residents.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
Waitress Trainer
Jade palace
Billings, MT
06.2005 - 07.2009
- Provided exceptional service to high volume of daily customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Worked directly with servers for more than 8 shifts during training process.
Education
Associate of Arts -
Miles Community College
Miles City, MT05.2006
Associate of Science -
Miles Community College
Miles City, MT05.2006
High School Diploma -
Winnett Public Schools
Winnett05-2004
Skills
- Risk Mitigation
- Hiring and Recruitment
- Budget Planning
- Records Maintenance
- Medication Dispensing
- Staff Scheduling
- Performance Monitoring
- Staff Management
- Rehabilitation Programs
- Schedule Management
- Labor cost control
- Housekeeping management
- Staff training and development
- Marketing and promotions
- Recruitment and hiring
- Facility management
- Health and safety compliance
Certification
- Montana Certified Nurses Assistant (CNA) Licence
Affiliations
- working with veterans
- Love the Great outdoors
Timeline
Hospitality Manager
Aspen View Retirement Community
08.2023 - Current
CNA Supervisor
Keene Insight
04.2020 - Current
Personal Care Assistant
Hugh Cummings
03.2019 - 10.2022
CNA
Billings Clinic
08.2013 - 01.2019
CNA
Valley Health Care Center
04.2007 - 07.2013
Waitress Trainer
Jade palace
06.2005 - 07.2009
Associate of Arts -
Miles Community College
Associate of Science -
Miles Community College
- Montana Certified Nurses Assistant (CNA) Licence
High School Diploma -
Winnett Public Schools
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