Holly Hardy
Tulsa,OK
Summary
Customer Service experience in health care dealing with patient and family complaints, demonstrates ability to manage conflicts, strong organizational skills, excellent communication skills. Effective leadership skills, and strong customer service orientation. Demonstrated superior goal accomplishment - Ranked in the top 5% med-surg units, Press Ganey surveys. Demonstrated. ability to manage conflict.
A commitment to excellence, integrity, dignity, and quality drive in my performance. I have worked with customers in a variety of situations and backgrounds. I enjoy affecting change to improve customer service, systems, teams, and workplace outcomes. I believe that in applying my strengths, I can help support teams in a daily business through servant leadership while being a dependent, efficient, and quality team member with Superior communications,
Overview
32
32
years of professional experience
Work History
Staff Nurse
Laureate Hospital
Tulsa, Oklahoma
06.2014 - 09.2019
- Assess, plans, implements, and evaluates nursing care, utilizing the nursing process. In accordance with hospital standards and unit policies/procedures for the purpose of monitoring and evaluating patients.
Charge Nurse, Child Adolescent Unit, Residential Treatment
Saint Anthony Hospital
Oklahoma City, Oklahoma
06.2008 - 01.2014
- Utilized the nursing process in care delivery and provide nursing leadership for patient care and personnel.
- Provided nursing care for fourteen children including passing medication, crisis stabilization and nursing assessment for new admissions.
- Collaborated with treatment team including weekly updates for treatment team.
Staff Nurse, Human Restoration Unit
Saint Anthony Hospital
Oklahoma City, Oklahoma
06.2007 - 06.2008
- Responsible for facilitating medication groups; passing medication, and other duties as assigned to include weekend relief charge nurse responsibilities.
Principle Trainer, Epic project, Certified Pathways Facilitator/Trainer
Sisters of Mercy
ST. Louis, Missouri
09.2006 - 01.2007
- To implement advanced computer systems within the Sister of Mercy System for pharmacy and radiology.
Quality Management Coordinator, Quality Management
Mercy Health System
Oklahoma City, Oklahoma
04.2004 - 01.2006
- Responsible for collection, analysis, and reporting performance improvement activities to medical staff and health center committees;
- Coordinated activities of JCAHO, SMHS, and other entities regulatory;
- Facilitated a comprehensive Quality Management Program throughout Mercy Oklahoma City sites;
- Assisted with the coordination of activities with regulatory standards responsible for education and in-service regarding JCAHO standards, changes, and updates as well as staff professional development;
- Assisted with new employee orientation regarding the Quality Management Program;
- And assisted with the management of the program to include policies and procedures, curriculum developed, budget, and record management.
Nurse Manager, Medical/Surgical Unit
Mercy Health System
Oklahoma City, Oklahoma
08.2002 - 01.2004
- Ensured compliance with accreditation requirements for the unit;
- Managed financial and human resources;
- Reviewed and audited patient care standards;
- Dealt with customer relations;
- And promoted staff development.
- Ranked with the top 5% of med/surg units in the nation.
Manager, Cardiac Rehabilitation/EKG
Mercy Health System
Oklahoma City, Oklahoma
06.2000 - 07.2001
- Managed in and out-outpatient cardiac rehabilitation service;
- Developed in and out-patient education programs;
- Reviewed available exercise equipment and made capital purchases for outpatient monitoring equipment for the exercise program;
- Managed budgets and staff to ensure compliance with established system policies and procedure.
Nurse Manager, Palliative Care/Resource Pool
Mercy Health System
Oklahoma City, Oklahoma
07.2000 - 01.2001
- Assisted in the development to ensure compliance of the Palliative Care Program;
- Developed program policies and job descriptions;
- Collaborated with medical staff and patient care for education and instruction on service line;
- Managed budgets and staff to ensure compliance with system policies and procedures.
Nurse Manager, Behavioral Health
Mercy Health System
Oklahoma City, Oklahoma
02.1988 - 06.2000
- Created and developed in and out-patient behavioral health services that consisted of adult and adolescent services, Dual Diagnosis, Day Treatment Program, and Evening Outpatient Program;
- Developed policy and procedures for compliance with JCAHO and regulatory bodies;
- Implemented electroconvulsive and biofeedback programs for patient programs;
- Managed human and financial resource;
- And developed Corporate Compliance programs for Psychiatric service.
- Served as a Psychiatric Home Health Nurse from December 1995 to June 2000 in conjunction with Mercy at Home as an extra duty assignment.
Adjunct Faculty
Oklahoma State Technical Branch
Oklahoma City, Oklahoma
08.1990 - 12.1990
- Supervised and evaluated nursing care of senior nursing students during clinical rotation.
Education
Adjunct Faculty -
Oklahoma State Technical Branch
Oklahoma City, OklahomaSkills
Excellent leadership skills
Fiscal leadership managed 1,000,000 budget
Superior commutation
Conflict Resolution
Timeline
Staff Nurse
Laureate Hospital
06.2014 - 09.2019
Charge Nurse, Child Adolescent Unit, Residential Treatment
Saint Anthony Hospital
06.2008 - 01.2014
Staff Nurse, Human Restoration Unit
Saint Anthony Hospital
06.2007 - 06.2008
Principle Trainer, Epic project, Certified Pathways Facilitator/Trainer
Sisters of Mercy
09.2006 - 01.2007
Quality Management Coordinator, Quality Management
Mercy Health System
04.2004 - 01.2006
Nurse Manager, Medical/Surgical Unit
Mercy Health System
08.2002 - 01.2004
Nurse Manager, Palliative Care/Resource Pool
Mercy Health System
07.2000 - 01.2001
Manager, Cardiac Rehabilitation/EKG
Mercy Health System
06.2000 - 07.2001
Adjunct Faculty
Oklahoma State Technical Branch
08.1990 - 12.1990
Nurse Manager, Behavioral Health
Mercy Health System
02.1988 - 06.2000
Adjunct Faculty -
Oklahoma State Technical Branch