Hi, I’m
Holly Harris
Retail Store Manager
Clackamas,OR
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
18
years of professional experience
1
Certification
Work History
Goodwill Industries Of The Columbia WillametteLake Oswego, OR
Store Manager
11.2017 - Current
Job overview
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Developed new store location from ground up by hiring and training efficient team.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
Goodwill Industries Of The Columbia WillametteWoodburn, OR
Assistant Manager
01.2017 - 11.2017
Job overview
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Goodwill Industries Of The Columbia WillametteOregon City, OR
Supervisor
10.2015 - 12.2016
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Interviewed, hired and trained new employees for production positions.
- Identified individual employee's unique work styles and adapted management methods.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Macys Department StorePortland, OR
Sales Manager
02.2013 - 10.2015
Job overview
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Supervised sales team of 30 people, stepping in to support employees and deliver smooth sales processes for clients.
- Organized promotional events and interacted with community to increase sales volume.
Macys Department StoreKelso, WA
Sales Supervisor
01.2011 - 02.2013
Job overview
- Effectively coached team members to reach weekly and monthly sales goals.
- Promoted exceptional customer service by engaging clients on sales floor.
- Checked store merchandise regularly for proper display and replenishment.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Administered performance reviews and held workshops to improve performance of team.
Macys Department StoreKelso, WA
Sales Floor Lead
04.2010 - 02.2011
Job overview
- Assisted customers with [Product or Service] selection through carefully curated questions.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Supported loss prevention goals by monitoring shopper behavior.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Tracked down hard-to-find merchandise at diverse locations.
Claire's Stores IncKelso, WA
Assistant Manager
10.2008 - 04.2010
Job overview
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Lowe'sLongview, WA
Walls and Windows Sales Associate
03.2008 - 10.2008
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Achieved perfect attendance and on-time record.
- Assist in other departments to ensure all customers are assisted.
- Cut blinds and mix paint to the exact specifications give by the client.
IKEAPortland, OR
Kitchen Designer
12.2007 - 03.2008
Job overview
- Planned and presented project quotes for custom designs.
- Designed detailed kitchen layouts based on client needs, budgets and available supplies.
- Carried out day-day-day duties accurately and efficiently.
- Created comprehensive product lists based on finalized designs and budgets.
IKEAPortland, , OR
Cashier
05.2007 - 12.2007
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned Returns and Delivery positions and provided backup at key times.
- Monitored self-checkout systems and provided assistance or intervention where required.
Claires Stores IncKelso, WA
Third Key Holder
02.2004 - 05.2007
Job overview
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Processed cash, credit, debit and check payments.
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Rotated stock according to dates and protocols.
- Monitored security areas during busy periods.
Education
Portland Community CollegePortland, OR
Some College (No Degree) from Interior Design And Architecture
R. A. Long High SchoolLongview, WA
High School Diploma
06.2003
Skills
- Store Merchandising
- Originality and Creativity
- Performance Monitoring and Evaluation
- Customer Service
- Policies and Procedures '
- Employee Training
- Sales Activities
- Sales Tracking
Certification
- Certified Private Security Office, Oregon Department of Public Safety Standards and Training - Valid thru 2023
Timeline
Store Manager
Goodwill Industries Of The Columbia Willamette
11.2017 - Current
Assistant Manager
Goodwill Industries Of The Columbia Willamette
01.2017 - 11.2017
Supervisor
Goodwill Industries Of The Columbia Willamette
10.2015 - 12.2016
Sales Manager
Macys Department Store
02.2013 - 10.2015
Sales Supervisor
Macys Department Store
01.2011 - 02.2013
Sales Floor Lead
Macys Department Store
04.2010 - 02.2011
Assistant Manager
Claire's Stores Inc
10.2008 - 04.2010
Walls and Windows Sales Associate
Lowe's
03.2008 - 10.2008
Kitchen Designer
IKEA
12.2007 - 03.2008
Cashier
IKEA
05.2007 - 12.2007
Third Key Holder
Claires Stores Inc
02.2004 - 05.2007
Portland Community College
Some College (No Degree) from Interior Design And Architecture
R. A. Long High School
High School Diploma
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