Summary
Overview
Work History
Education
Skills
Courses Completed
References
Timeline
Interests
Certification
Accomplishments
Work Availability
Affiliations
Work Preference
Quote
Software
Hi, I’m

Holly Harrison

Pinellas Park,FL
Holly Harrison

Summary

Detail-oriented professional with comprehensive experience in administrative and accounts receivable roles. Expertise in managing calendars, processing invoices, and executing collection strategies, resulting in improved operational flow. Effective communicator with strong problem-solving skills, enhancing team performance and client satisfaction.

Overview

10
years of professional experience

Work History

Ernie's Welding
Clearwater, FL

Administrative Assistant
01.2025 - Current

Job overview

  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Managed database systems containing customer contact information.
  • Completed day-to-day duties accurately and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Maintained updated knowledge through continuing education and advanced training.

Uber
St. Petersburg, FL

Rideshare Driver
01.2024 - 01.2025

Job overview

  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
  • Managed efficient routes using GPS technology to minimize delays and maximize customer satisfaction.
  • Followed regular schedule of pickups for individual customers and groups.
  • Participated in ongoing training to improve driving and customer service skills.
  • Employed defensive driving techniques to ensure the safety of passengers and other road users.
  • Continuously monitored traffic conditions in order to select optimal route for passenger destination.

A Christian Glass & Mirror
St. Petersburg, FL

Administrative Assistant
10.2022 - 11.2023

Job overview

  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Created travel arrangements for senior managers according to their requirements.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Processed invoices for payment using accounting software applications.
  • Conducted research online utilizing search engines such as Google or Yahoo!.
  • Managed database systems containing customer contact information.
  • Answered questions from customers regarding products and services offered by the company.

Infinity BH Property Management- The Standard at 2690

Leasing Consultant/ Concierge
07.2020 - 10.2023

Job overview

  • Answering the phone and checking and responding to emails daily
  • Walking the property, especially the tour path to make sure it is presentable
  • Greeting residents, prospects, and vendors
  • Showing the model apartment
  • (Not showing any other apartments at this time.) Sending the online application to prospects to fill out, retrieving all the documents for the file(Paystubs, DL, SS, Guest card, etc.) Entering the information in for screening
  • Helping the assistant manger generate leases, walk new move in apartments
  • File paperwork
  • Print out work orders every morning and throughout the day
  • Help contact residents for resident retention for renewals
  • Any other projects or administrative work the managers needed
  • Greeted potential tenants and provided information about the property.
  • Advised on rental policies and procedures to ensure compliance with applicable laws.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.

Pelican Int'l

Account Executive
03.2018 - 07.2020

Job overview

  • Assisted in the selection of new product lines while simultaneously generating new accounts
  • Maintaining existing accounts and addressing customer concerns
  • Cultivated a strong repeat customer base
  • Enhanced rapport and credibility with customers emphasizing transparency and delivery
  • Manage numerous Major Accounts across the entire United States
  • Negotiated volume-based contracts with key accounts.

Pelican Int'l

Accounts Receivable/ Customer Retention Specialist
08.2015 - 03.2018

Job overview

  • Responsible for credit collections on all accounts by contacting the customer by phone, e-mail and written correspondence
  • Worked closely with various financial institutions, such as BlueTarp Financial, to ensure all payments were collected on a timely basis
  • Verified that all information being entered into the system was up-to-date and accurate
  • Identified and resolved customer account issues.

Education

Dixie Hollins Adult Education Center
Kenneth City, FL

High School Diploma
06.2003

University Overview

Skills

  • Organizational skill set
  • Resourcefulness and creativity in problem-solving
  • Strategic planning capabilities
  • Verbal and written communication proficiency
  • Time management expertise
  • Team collaboration effectiveness
  • Decision-making acumen
  • Negotiation capabilities
  • Customer relationship management
  • Scheduling proficiency
  • Data entry skills
  • Calendar management expertise
  • Invoice processing efficiency
  • Document control systems knowledge
  • Mail handling practices
  • Clerical support functions
  • Documentation and recordkeeping
  • Staff supervision experience
  • Contract negotiation abilities
  • Office management skills
  • Administrative operations knowledge
  • QuickBooks software proficiency
  • MS office
  • Payment collection
  • Microsoft Excel capabilities
  • Attention to detail focus
  • Bill processing and reconciliation methods
  • Aging report analysis techniques
  • Customer retention

Courses Completed

Courses Completed
  • Federal fair housing certificate
  • Disability Act certification
  • Sexual Harassment in the workplace certificate
  • Human Trafficking certificate

References

References
References available upon request.

Timeline

Administrative Assistant
Ernie's Welding
01.2025 - Current
Rideshare Driver
Uber
01.2024 - 01.2025
Administrative Assistant
A Christian Glass & Mirror
10.2022 - 11.2023
Leasing Consultant/ Concierge
Infinity BH Property Management- The Standard at 2690
07.2020 - 10.2023
Account Executive
Pelican Int'l
03.2018 - 07.2020
Accounts Receivable/ Customer Retention Specialist
Pelican Int'l
08.2015 - 03.2018
Dixie Hollins Adult Education Center
High School Diploma

Interests

Gardening

Making babies laugh and smile

Escape Rooms with teenagers and preteens

Resin creations

Ceramics

Certification

  • CAP - Certified Administrative Professional
  • CPR

Accomplishments

Accomplishments
  • Successfully resolved a number of customer issues daily.
  • Investigated, identified and reconciled account discrepancies totaling hundreds in company savings.
  • Data Entry - Reviewed and updated client correspondence files and scheduling database.
  • Advanced from reception and assistant to customer retention manager and accounts receivable within a couple years for being reliable, proficient and taking accountability
  • Maintaining integrity in any situation and all circumstances
Availability
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

Affiliations
  • New Generation Church

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balancePaid time off401k match

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Software

QuickBooks

Outlook

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Holly Harrison