Holly Hart
Maryville,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Packing Handler / Retail Associate
Bobby's Frozen Custard
08.2023 - Current
- Contributed to a positive team atmosphere by collaborating closely with fellow co-workers, sharing knowledge and coordinating tasks.
- Ensured timely completion of work assignments by effectively managing time and resources for an average of 30-50 orders per day.
- Conducted regular quality checks on packed items, ensuring they met established guidelines before shipment.
- Reduced shipping errors by meticulously verifying order details before sealing packages for delivery.
- Tracked and maintained shipping metrics, order tracking numbers, and key performance indicators in excel.
- Used UPS portal for shipments
Hostess, Server, Expo, Certified Trainer
Applebee's Bar & Grill
02.2018 - 12.2023
- Enhanced customer experiences by efficiently managing reservations and seating arrangements for a capacity of up to 35 tables.
- Reduced wait times for guests by effectively coordinating with a team of 16 members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Maintained an active pace during serving of up to 19K steps per shift.
Team Associate
Hardee's Red Burrito
03.2016 - 01.2018
- Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Trained new crew members on company policies, procedures, and best practices for optimal performance.
- Adhered to food safety regulations by consistently practicing proper sanitation techniques in the kitchen area.
Education
Associates in Arts - General studies -
Southwestern Illinois College
05.2021
High School Diploma -
Waterloo High School
05.2018
Skills
- Excel
- Deadline Adherence
- Shipping procedures
- Customer Service
- Meticulous
- Problem Resolution
- Microsoft Application Skills
- Deadline-Driven
- Process Improvement
Timeline
Packing Handler / Retail Associate
Bobby's Frozen Custard
08.2023 - Current
Hostess, Server, Expo, Certified Trainer
Applebee's Bar & Grill
02.2018 - 12.2023
Team Associate
Hardee's Red Burrito
03.2016 - 01.2018
Associates in Arts - General studies -
Southwestern Illinois College
High School Diploma -
Waterloo High School
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