Summary
Overview
Work History
Education
Skills
Timeline
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Holly Hart

Maryville,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Packing Handler / Retail Associate

Bobby's Frozen Custard
08.2023 - Current
    • Contributed to a positive team atmosphere by collaborating closely with fellow co-workers, sharing knowledge and coordinating tasks.
    • Ensured timely completion of work assignments by effectively managing time and resources for an average of 30-50 orders per day.
    • Conducted regular quality checks on packed items, ensuring they met established guidelines before shipment.
    • Reduced shipping errors by meticulously verifying order details before sealing packages for delivery.
    • Tracked and maintained shipping metrics, order tracking numbers, and key performance indicators in excel.
    • Used UPS portal for shipments

Hostess, Server, Expo, Certified Trainer

Applebee's Bar & Grill
02.2018 - 12.2023
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements for a capacity of up to 35 tables.
  • Reduced wait times for guests by effectively coordinating with a team of 16 members during peak hours.
  • Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
  • Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Maintained an active pace during serving of up to 19K steps per shift.

Team Associate

Hardee's Red Burrito
03.2016 - 01.2018
  • Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Trained new crew members on company policies, procedures, and best practices for optimal performance.
  • Adhered to food safety regulations by consistently practicing proper sanitation techniques in the kitchen area.

Education

Associates in Arts - General studies -

Southwestern Illinois College
05.2021

High School Diploma -

Waterloo High School
05.2018

Skills

  • Excel
  • Deadline Adherence
  • Shipping procedures
  • Customer Service
  • Meticulous
  • Problem Resolution
  • Microsoft Application Skills
  • Deadline-Driven
  • Process Improvement

Timeline

Packing Handler / Retail Associate

Bobby's Frozen Custard
08.2023 - Current

Hostess, Server, Expo, Certified Trainer

Applebee's Bar & Grill
02.2018 - 12.2023

Team Associate

Hardee's Red Burrito
03.2016 - 01.2018

Associates in Arts - General studies -

Southwestern Illinois College

High School Diploma -

Waterloo High School

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Holly Hart