Holly Harvey

This facility is an assistant living center. I cleaned and sanitized public areas and 5 to 7 apartments a day. Task included stocking of paper towel and toilet paper, sweeping, mopping , dusting, vacuuming, cleaning restrooms, changing bedding.

• Worked with front desk to respond promptly to all guest requests.
• Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
• Communicated repair needs to maintenance staff.
• Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
• Managed staff of 8 to 14 housekeepers.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Oversaw inventory management, optimizing stock levels, and reducing waste.