Holly Hawkins
Baton Rouge,LA
Summary
Adept at managing high-stress situations, I excelled in roles at Custom Security Systems and Springhill Suites by Marriott, enhancing customer satisfaction and resolving complex problems efficiently. My expertise in customer relationship management and decision-making, coupled with a proven track record of critical thinking, underscores my ability to deliver exceptional service under pressure.
Overview
4
4
years of professional experience
Work History
Dispatcher
Custom Security Systems
07.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Virtual Customer Service Agent
Intuit QuickBooks Training
08.2023 - 07.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Ensured timely responses by proficiently handling chat-based inquiries from diverse clients.
- Managed high call volume while maintaining exceptional service quality and professionalism.
- Resolved complex problems by applying critical thinking skills and leveraging available resources within the organization.
Front Desk Manager
Springhill Suites By Marriott
11.2021 - 05.2023
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
05.2019
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Dispatching procedures
- Customer relationship management
Timeline
Dispatcher - Custom Security Systems
07.2024 - Current
Virtual Customer Service Agent - Intuit QuickBooks Training
08.2023 - 07.2024
Front Desk Manager - Springhill Suites By Marriott
11.2021 - 05.2023
St Amant High School - High School Diploma,
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