Highly dependable, enthusiastic, organized, and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Newport News Shipbuilding
03.2022 - Current
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Developed strategies to streamline and improve office procedures.
Assisted coworkers and staff members with special tasks on daily basis.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
Admin Functional Support III
Newport News Shipbuilding
01.2018 - 03.2022
Efficient in SAP and Main Frame
Execute and manage high-level presentations
Organize all active and terminated employees' medical files – 40,000+
Operate multi-line phone system
Organize workers comp/personnel documents for current and terminated employees
Complete and submit document requests from other departments (law dept/workers comp/HR)
Share-Point Departmental site owner.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Assisted development and implementation of new administrative procedures.
Product Consultant
SEPHORA
01.2014 - 01.2019
Greet all clients who enter the store with enthusiasm
Provide courteous, knowledgeable service to all clients
Determine needs of clients and make suggestions to meet their needs
Provide professional makeovers to clients – Certified Makeup Artist
Exceed personal sales goals for monthly events.
Helped identify product gaps and opportunities to improve product position in market.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Medical Assistant/Limited Permit X-Ray Tech
McKenzie-Hastings Institute
01.2015 - 01.2018
Maintained clinical duties and provided support to surgeons
Proficient in EHR - managed patient care database, scheduled surgeries and prior authorizations
Drew injections and fitted patients for durable medical equipment (casting)
Certified X-Ray Technician responsible for taking X-Rays.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Called and faxed pharmacies to submit prescriptions and refills.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Taught patients about medications, procedures, and care plan instructions.
Executive Assistant to the Chief Executive Officer
Accelerated Financial Solutions
01.2013 - 01.2015
Carried out various executive assistant functions to support the CEO and other essential staff
Organized and coordinated conferences and monthly meetings.
Handled confidential and sensitive information with discretion and tact.
Booked airfare, hotel, and ground transportation to coordinate office travel.
Facilitated training and onboarding for incoming office staff.
Maintained office inventory and efficiency
Coordinated and booked travel both domestically and internationally
Managed all sensitive issues and executive matters efficiently
Handled all key issues related to senior members' activities and tasks.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Managed complex calendar scheduling with focus on proper allocation of executive availability.
Answered high volume of phone calls and email inquiries.
Education
Bachelor of Science -
Averett University
Danville, VA
General Studies -
Thomas Nelson Community College
Hampton, VA
01.2012
Skills
Deadline oriented with outstanding organizational, multitasking, and problem-solving skills
Excellent written and oral communication
Exceptional telephone manners and client interface
Learning agility – quick reading ability with high comprehension
Information Confidentiality
Logistics Coordination
Trustworthy, ethical, and committed
Member of the departmental Engagement Committee
2021 Model of Excellence Recipient
Timeline
Administrative Assistant
Newport News Shipbuilding
03.2022 - Current
Admin Functional Support III
Newport News Shipbuilding
01.2018 - 03.2022
Medical Assistant/Limited Permit X-Ray Tech
McKenzie-Hastings Institute
01.2015 - 01.2018
Product Consultant
SEPHORA
01.2014 - 01.2019
Executive Assistant to the Chief Executive Officer