Holly Hein
Summary
Dynamic professional with a proven track record at The Buckle, excelling in customer service and sales target achievement. Skilled in task delegation and upselling strategies, I foster customer loyalty and enhance shopping experiences. My ability to coach and engage teams has consistently driven performance and satisfaction in fast-paced retail environments.
Overview
8
8
years of professional experience
Work History
Modeling Coach
John Casablanca's Modeling and Career Center
04.2018 - 02.2020
- Provided feedback, guidance and support to students on participation and performance.
- Optimized instruction based on student feedback and assessments of courses.
- Conducted classes and workshops for students on special topics of interest.
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
- Collaborated with colleagues to share ideas and resources to enhance student experience and success.
- Met needs of different students by adapting teaching materials and methods.
Retail Sales Lead
The Buckle
03.2020 - Current
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor of Science - Criminal Psychology
Lipscomb University
Nashville, TN12-2019
Skills
- Task delegation
- Store operations
- Sales target achievement
- Product demonstrations
- Customer service
- Follow-up calls
- Upselling strategies
- Store opening and closing
- Sales expertise
- Customer engagement
- Floor oversight
- Retail operations
Timeline
Retail Sales Lead
The Buckle
03.2020 - Current
Modeling Coach
John Casablanca's Modeling and Career Center
04.2018 - 02.2020
Bachelor of Science - Criminal Psychology
Lipscomb University