Holly Helm
Jackson,WI
Summary
Skilled Credit and Customer Service Advisor with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Team player offering 16+ years in business environments.
Overview
20
20
years of professional experience
Work History
Credit and Customer Service Advisor
Kohl's Department Stores, Inc
09.2022 - Current
- Enhanced customer satisfaction by resolving discrepancies and exceptions in client accounts.
- Reduced processing errors by diligently reviewing data for accuracy and compliance.
- Streamlined workflow processes through collaborating with team members to identify areas of improvement.
- Assisted with the implementation of new software systems, improving overall productivity within the department.
- Contributed to a positive work environment by actively participating in team meetings and sharing best practices.
- Consistently met performance metrics for accuracy, timeliness, and quality while handling high volumes of transactions.
- Increased efficiency by streamlining data analysis processes.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
Fraud Advisor
Kohl's Department Store
12.2018 - 09.2022
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new fraud representatives on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Collaborated with DA department to create new reports to reduce errors.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Coordinated with cross-functional teams to gather necessary information for accurate record-keeping and reporting purposes.
Fraud Credit Second Check
Kohl's Department Stores, Inc
09.2017 - 12.2018
- Reduced credit card fraud by implementing effective monitoring and detection strategies.
- Enhanced fraud prevention protocols by staying current on industry trends and best practices.
- Collaborated with cross-functional teams to develop comprehensive fraud mitigation plans.
- Identified potential fraudulent activities through meticulous data analysis and pattern recognition.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Advocate III
Kohl's Department Stores, Inc
04.2008 - 09.2017
- Achieved positive outcomes for clients by providing thorough customer service drafting persuasive negotiations.
- Delivered high-quality representation to clients on the phone.
- Negotiated favorable collections on behalf of clients through effective mediation and negotiation tactics.
- Advised clients on various payment programs, ensuring they understood their rights and options.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Performed accounts receivable collections for past due accounts by conducting collection calls.
Store Manager
Life Uniform
01.2004 - 04.2008
- Counted cash drawers and made bank deposits.
- Interviewed job candidates and made staffing decisions.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Scheduled and led weekly store meetings for all employees.
- Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
- Trained and developed new associates on POS system and key sales tactics.
- Generated repeat business through exceptional customer service.
- Increased sales volume by 28% in less than 1 year.
Education
Bachelor of Science - Psychology
University of Wisconsin Milwaukee
2033 E. Hartford Avenue Milwaukee, WI 53201-0413Skills
- Customer relations
- Computer proficient
- Excellent communication skills
- Organizational skills
- Quick learner
- Verbal communication skills
- Team leadership skills
- Strong problem solving aptitude
- Critical thinking
- Team building
- Enthusiastic
- Multitasking
- Attention to Detail
- Time Management
- Excel Experience
- Tableau Experience
Timeline
Credit and Customer Service Advisor
Kohl's Department Stores, Inc
09.2022 - Current
Fraud Advisor
Kohl's Department Store
12.2018 - 09.2022
Fraud Credit Second Check
Kohl's Department Stores, Inc
09.2017 - 12.2018
Advocate III
Kohl's Department Stores, Inc
04.2008 - 09.2017
Store Manager
Life Uniform
01.2004 - 04.2008
Bachelor of Science - Psychology
University of Wisconsin Milwaukee
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